Family Centered Care

At Shriners Hospitals for Children® “family centered care” is not just a catchphrase. It is a philosophy of care and treatment that impacts every aspect of how we interact with, and care for, our patients and their families.

We understand that you are the expert on your child. You know how he will respond to new people and places, the best way to get her to take her medicine, how to settle him down to sleep at night, what she likes to do for fun and which stuffed animal absolutely must be packed in the bag when you come to the hospital. It is your detailed knowledge of your child that helps make our medical team more effective nd it is why we put the family at the center of our care.

Here are a few of things you and your family will experience when your child is a patient at Shriners Hospitals for Children.

• Full inclusion and respect for your role as the primary decision maker in planning, implementing and evaluating your child’s treatment plan.
• Respect for family and cultural preferences
• Open communication and collaboration with your child’s providers (doctors, nurses, therapists, and care coordinators).
• Ongoing patient/family education regarding your child’s health condition and treatment plan
• Coordination of care by a care coordinator responsible for assisting you coordinate your child’s care within Shriners Hospitals and with resources and services in the community including your child’s medical home.
• Family support while your child is hospitalized at Shriners Hospitals or staying in Lexington for reoccurring outpatient visits
• Planning for your child’s transition from pediatric to adult services.
• Assistance in arranging travel to and from Shriners Hospitals
• Assistance in arranging housing accommodations for outpatient or inpatient visits.
• A child and family friendly environment that lets patients and families know that they are valued by Shriners Hospitals for Children.

In our experience, strong families make strong children. That is why we do everything we can to answer your questions, make you and your child as comfortable as possible, and provide the resources you need both now and in the future.