At Shriners Hospitals for Children, the health and safety of our patients, families, volunteers and staff is our top priority. With the evolving situation regarding COVID-19, we are closely monitoring updates from local health departments and the Centers for Disease Control and Prevention (CDC), and are actively following their recommendations..

If your child has an upcoming appointment, please contact your local Shriners Hospitals for Children location.

Shriners Hospitals for Children — Boston visitor information.

Skip to navigation

Support services

Support services

At Shriners Hospitals for Children — Boston, care is delivered in a patient/family-centered model, which means the patient and family are the focus. In addition to your medical care, we have the following support services and accommodations.

School re-entry program

A child with a severe burn injury may stay in the hospital for weeks or even months. An extended hospital stay can make it challenging to go back into the community and school environment, especially if the child’s appearance and ability to function have changed significantly. The staff at the Boston Shriners Hospital has developed a comprehensive school re-entry program that helps prepare students and teachers for the child’s return and helps ease the child’s transition back into daily life. Child life specialists at the hospital work directly with the school and the family to organize this specialized visit.

Play areas

Patients are scheduled for play as part of their daily routine. Structured and unstructured activities take place in the hospital each day. Therapeutic recreation and child life specialists supervise activities that include everything from cards and video games to special performances by local groups.

Clinic activities

Fun activities are often held in the sixth floor outpatient clinic area. These include arts and crafts, ice cream socials, face painting, music events and more.

Parent activities

Shriners Hospitals for Children — Boston offers a weekly parent group facilitated by staff members. The group meets on a monthly basis coinciding with Team Brave.

Transportation services

Visit the Getting here page for details.

Internet/computer access

There is a computer available for Internet access on the seventh floor in the playroom as well as the first floor lobby for parents or guardians. WIFI access is available. Please request assistance from a staff person for log-in information. There are also computers available for game play on the first and sixth floors.

Interpreter services

Shriners Hospitals for Children — Boston offers interpretive services for you and your child. It is vital to ensure that you have accurate information about your child’s care. We have two Spanish interpreters onsite and use per diem interpreters and a telephonic interpreters services for Spanish as well as other languages.


All incoming mail for patients should be sent to:
Shriners Hospitals for Children — Boston
51 Blossom Street
Boston, MA 02114
(To the attention of either the acute care or surgical specialty unit)

  • Outgoing mail can be sent using the mailbox located at the entrance of the hospital.
  • Arrangements can be made through the nursing/materials management department for mailing larger packages.
  • All shipping costs are the responsibility of the parent/patient.
  • Mail received after a patient is discharged will be forwarded to the home address of the patient.


The main number to Shriners Hospitals for Children — Boston is 617-722-3000 or toll-free 800-255-1916.

Telephones are available in each patient room. These phones are restricted to incoming calls only. For the comfort of the other patients, we request that all calls are made before 8 p.m. An exception may be made for calls outside the United States due to time zone differences. Charges for all calls made by patients/parents are the responsibility of the patient/parent.


There is not an ATM located in the hospital; however, there are ATMs within walking distance, including several at Massachusetts General Hospital.


The security team at Shriners Hospitals for Children — Boston provides on-site service 24-hours a day. The security staff will escort you to the parking garage upon request. If you have safety concerns or would like a security escort, please call the security guard at 617-722-3000 or visit the main desk in the hospital lobby.