At Shriners Hospitals for Children, the health and safety of our patients, families, volunteers and staff is our top priority. With the evolving situation regarding COVID-19, we are closely monitoring updates from local health departments and the Centers for Disease Control and Prevention (CDC), and are actively following their recommendations.

If your child has an upcoming appointment, please contact your local Shriners Hospitals for Children location.

Shriners Hospitals for Children — Chicago visitor information – Updates

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Appointments and admissions

Appointments and admissions

COVID-19 information

First-time patients

If your child has a condition treated by Shriners Hospitals for Children — Chicago, please contact our patient appointment line to schedule an appointment. We make every effort to offer appointments within 10 business days. Your intake/referral coordinator will partner with you to gather the necessary information and will inform you at the time if your child has a condition that can be cared for at the Chicago Shriners Hospital. Please call our patient intake line at 773-385-KIDS (5437).

The hospital accepts many types of insurance, including Medicaid. We work with all families regardless of their ability to pay. For more information, or if you have additional questions, please call our financial counselor at 773-385-5450.

Transportation to our hospital may be available from a Shriners temple (chapter) in your area. The intake/referral coordinator can provide you with your local Shriners temple’s phone number.

Spanish Interpreter Telephone Line for Patients by Stratus Audio

  • Please dial 800-320-6741. An interpreter will pick up the phone and will connect you with a hospital operator.
  • Ask the operator to connect you with a specific department or staff. The interpreter will stay on the line with you to do the interpretation.
  • If you are calling to make an appointment, have the patient’s full name and date of birth at hand.

Línea Telefónica para Pacientes Stratus Audio 

  • Llame al 800-320-6741. Un intérprete contestará y le comunicará con la operadora del hospital.
  • Pida a la operadora que le comunique con un departamento o una persona específica. El intérprete se mantendrá en la línea con usted para hacer la interpretación.
  • Si está llamando para programar una cita, tenga a mano el nombre completo y la fecha de nacimiento del paciente.

Patients coming from overseas

Is your child or patient coming from outside the U.S.? Please refer to our international patient page for further details.

Outpatient clinic patients

Have you been seen at our hospital before and need to connect with our outpatient clinic? To schedule, reschedule or cancel a follow-up clinic appointment, call 773-385-5410.

Please remember to bring to appointments:

  • A list of current medications your child is taking
  • X-rays
  • Your child’s primary care and referring physicians’ name, address, phone and fax numbers
  • Insurance card and picture ID

Surgery patients

If you have questions about your scheduled surgery or the admission process, please call 773-385-5404 for orthopaedics, or 773-385-5464 for plastic surgery.

Pre-admission visit

If this is a planned admission, you can expect a phone call from your care manager one to four weeks prior to your admission date. If for some reason you find it necessary to cancel this admission, please contact your physician’s nurse or the surgery scheduler as soon as possible. A pre-admission appointment will be scheduled before your admission date.


We will try our best to make your child’s stay with us as easy as possible. Please plan to arrive at the time designated on your admission notice. You will need to register at the outpatient desk and the receptionist will direct you to the admission area. There, you will be met by the admission nurse who will review your child’s health history. Although the health history review may seem repetitive, your answers help us give your child the best care possible.


Each patient is assigned a nurse to care for him or her. The nurse will show you and your child around the floor and hospital. You may have many questions about the hospital, your child’s appointment/surgery and the care that your child will be receiving. The nursing staff is always available to provide you with the information you need.