At Shriners Hospitals for Children, the health and safety of our patients, families, volunteers and staff is our top priority. With the evolving situation regarding COVID-19, we are closely monitoring updates from local health departments and the Centers for Disease Control and Prevention (CDC), and are actively following their recommendations.

If your child has an upcoming appointment, please contact your local Shriners Hospitals for Children location.

Shriners Hospitals for Children — Chicago visitor information – Updates

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news News Monday, June 15, 2020 Thursday, March 12, 2020 2:39 PM - Thursday, March 12, 2020 2:39 PM

COVID-19 visitor information

COVID-19 visitor information

Due to the situation with COVID-19, Shriners Hospitals for Children — Chicago is limiting elective procedures, non-urgent appointments and hospital visitors at this time for the safety and health of all.

We are ready for you and your child's appointment at Shriners Hospitals for Children — Chicago, in person or through telehealth Fast Track Video Visits. Please know that we understand you may feel some anxiety about bringing your child for an appointment. Our plans have been thoughtfully developed and implemented to keep everyone in the hospital safe.

  • When you arrive, if you and your child are not already wearing masks, you will receive masks, which are required in our hospital.
  • Everyone entering the building is screened for illness.
  • You’ll notice fewer people in the building and new safety precautions in place to promote clean hands, a clean environment and social distancing.

Visitation policies during the COVID-19 pandemic (as of June 12, 2020)

Surgical admissions

  1. Day of surgery: We understand that surgery is a stressful event for patients and families, and want to allow additional support the day of surgery. Therefore, two adults are permitted to stay with the patient until visiting hours are over that day.
  2. Overnight stay is limited to one adult. The adult staying overnight needs to remain with the patient throughout their stay and will not be allowed to switch out with another adult. This will limit the amount of exposure to our inpatients and the staff taking care of them.
  3. No sibling visitation unless the sibling is 18 or older and is the primary caregiver for the patient.
  4. No visitors are allowed after the day of surgery aside from the one adult that is staying with the patient.

Inpatient rehabilitation admissions

  1. One adult is permitted to stay with the patient. The adult staying overnight needs to remain with the patient throughout their stay and will not be allowed to switch out with another adult. This will limit the amount of exposure to our inpatients and the staff taking care of them.
  2. No visitors are allowed, aside from the one adult that is staying with the patient.
  3. No sibling visitation unless the sibling is 18 or older and is the primary caregiver for patient.

For outpatient clinic visits including POPS, motion analysis center, rehabilitation and infusion appointments

  1. New/first time visits: Two adults may accompany the patient with prior permission.
  2. Repeat/recurring visits: One adult may accompany the patient.
  3. No siblings are permitted to accompany the patient.

Appointments during COVID-19 pandemic

We are working diligently to reschedule appointments that were postponed, or offer video visits. If you have questions or concerns about upcoming clinic appointments or scheduled surgeries, please call 773-622-5400 and you will be connected with a member of your health care team. To request a new appointment, call 773-385-KIDS (5437).

If your appointment has been approved, if your child or anyone in the household has been ill with fever, cough, sore throat, runny nose or difficulty breathing within the past 14 days, do not come to the hospital. Call us to reschedule. Also, if you have been in close contact with anyone with the above symptoms or have traveled within the past 14 days to areas that have community transmission of the coronavirus, do not come to the hospital, but call us to reschedule your visit. Thank you for your cooperation during these difficult times.

Email updates

Parents/guardians of current patients: We are updating the email addresses in our system to ensure we can provide the best communication to families during this period. We request that parents/guardians call a dedicated phone line at the Chicago Shriners Hospital to leave a message on the secure voicemail line with your child’s name, date of birth and preferred email address. The number to call is 773-385-5410. You may also receive a call from a member of our health care team requesting this information.

About COVID-19

  • COVID -19 is a novel respiratory virus. The virus began in China in December and now has spread around the world.
  • On March 11 the World Health Organization declared this a pandemic, which means it is an epidemic or outbreak of an illness that has become widespread, affecting the world.
  • 85% of the cases have been mild.
  • It is now in communities and transmission is occurring person to person, either by spread of respiratory droplets from someone coughing or sneezing, or from someone touching a contaminated surface and then touching their eyes, nose or mouth. This is why hand hygiene is SO IMPORTANT.
  • Signs and symptoms of COVID-19 are sore throat, fever, runny nose, cough, shortness of breath and/or difficulty breathing, chills, muscle pain, new loss of taste or smell.

For more information, visit the Centers for Disease Control and Prevention website.

For additional information visit the Illinois Department of Public Health website.