At Shriners Hospitals for Children, the health and safety of our patients, families, volunteers and staff is our top priority. With the evolving situation regarding COVID-19, we are closely monitoring updates from local health departments and the Centers for Disease Control and Prevention (CDC), and are actively following their recommendations.

If your child has an upcoming appointment, please contact your local Shriners Hospitals for Children location.

Shriners Hospitals for Children — Chicago visitor information – Updates

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news News Saturday, March 21, 2020 Thursday, March 12, 2020 2:39 PM - Thursday, March 12, 2020 2:39 PM

COVID-19 visitor information

COVID-19 visitor information

Due to the situation with COVID-19, Shriners Hospitals for Children — Chicago is limiting elective procedures and non-urgent appointments at this time for the safety and health of all.

We are ready for you and your child's appointment at Shriners Hospitals for Children — Chicago in person or through telehealth Fast Track Video Visits. Please know that we understand you may feel some anxiety about bringing your child for an appointment. Our plans have been thoughtfully developed and implemented to keep everyone in our hospital safe. When you arrive, if you and your child are not already wearing masks, you will receive masks that are required in our hospital. Everyone entering our building is screened for illness. You’ll notice fewer people in the building and new safety precautions in place to promote clean hands, a clean environment, and social distancing.

We’re working diligently to reschedule appointments that were postponed or offer virtual visits. We look forward to seeing our patients and families we have missed so much during the past months! If you have questions or concerns about upcoming clinic appointments or scheduled surgeries, please call 773-622-5400 and you will be connected with a member of your health care team. To request a new appointment, call 773-385-KIDS (5437).

If your visit has been approved, if your child or anyone in the household has been ill with fever, cough, sore throat, runny nose or difficulty breathing within the past 14 days do not come to the hospital. Call us to reschedule. Also, if you have been in close contact with anyone with the above symptoms or have traveled within the past 14 days to areas that have community transmission of the coronavirus, do not come to the hospital, but call us to reschedule your visit. Thank you for your cooperation during these difficult times.

Email updates:

Parents/guardians of current patients: We are updating the emails in our system to ensure we can provide the best communication to families during this period. We request that parents/guardians call a dedicated phone line at our Chicago Shriners Hospital to leave a message on the secure voicemail line with your child’s name, date of birth, and preferred email address. The number to call is 773-385-5410. You may also receive a call from a member of our health care team requesting this information.

Visitation policies – reminders

  • Visitors and volunteers under the age of 18 are not permitted to visit inpatients in the hospital.
  • Only patients and children seeking evaluation and treatment should be brought to the hospital.
  • When not in a patient room, we ask patients and visitors to stay in the clinic lobby, Patient Activity Mall or cafeteria areas of the hospital.
  • All tours, school groups and special events involving children under age 18 are canceled during this time.
  • All visitors should be healthy. Please do not visit, and reschedule your appointment, if you or your child has a fever greater than 100 degrees and a sore throat or cough. People who have been recently ill with the above symptoms should not visit unless they have been symptom-free for 24 hours. If someone in your household is sick with the above symptoms, watch for signs of illness. If you become sick, please leave promptly.

About COVID-19

  • COVID -19 is a novel respiratory virus that is spread through respiratory droplets.
  • The virus began in China in December and now has spread around the world.
  • On March 11 the World Health Organization declared this a pandemic, which means it is an epidemic or outbreak of an illness that has become widespread, affecting the world.
  • 85% of the cases have been mild.
  • It is now in communities and transmission is occurring person to person, either by spread of respiratory droplets from someone coughing or sneezing, or from someone touching a contaminated surface and then touching their eyes, nose or mouth. This is why hand hygiene is SO IMPORTANT.
  • Signs and symptoms of COVID-19 are sore throat, fever, runny nose, cough, shortness of breath and/or difficulty breathing, chills, muscle pain, new loss of taste or smell. .

For more information, visit the Centers for Disease Control and Prevention website.

For additional information visit the Illinois Department of Public Health website.