At Shriners Hospitals for Children, the health and safety of our patients, families, volunteers and staff is our top priority. With the evolving situation regarding COVID-19, we are closely monitoring updates from local health departments and the Centers for Disease Control and Prevention (CDC), and are actively following their recommendations.

If your child has an upcoming appointment, please contact your local Shriners Hospitals for Children location.

Shriners Hospitals for Children — Chicago visitor information – Updates

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news item News Monday, June 1, 2020 Wednesday, April 15, 2020 3:56 PM - Wednesday, April 15, 2020 3:56 PM

Virtual visits expanded at Chicago Shriners Hospital during COVID-19

As we follow public health guidance during the pandemic, the Chicago Shriners Hospital has expanded the care model of its telehealth program to provide specialized care to eligible patients at their home using video visits. The program, called Fast Track Video Visits, allows physicians and clinicians to connect with patients and their parent or guardian over live video. During the appointment staff members will conduct a clinic visit and discuss treatment plans. Families need to have a smartphone, tablet, or computer with webcam to use for their child's appointment. (See the Family information guide below for instructions.)

To request a Fast Track Video Visit through telehealth: Call the hospital just like you would when setting up a regular appointment, and indicate that you would like to schedule a virtual visit. Please note: Not all patients will be eligible for telehealth visits.

  • New patients call 773-385-KIDS (5437)
  • Returning patients call clinic scheduling at 773-385-5410

Want to learn more? Watch Alec interview his doctor, Peter Smith, M.D., using our telehealth platform.

Fast Track Video Visits – Family information guide

How does it work?
Shriners Hospitals will schedule an appointment through an application called Skype for Business. You will receive a required consent form and meeting invite through email. Please note: Providing an email address means you agree to receive communications via email from Shriners Hospitals for Children.

Preparing for my child’s appointment

Sign and return the electronic consent. Select one device you will use during the appointment. The device must have access to email with the appointment invite and a camera. Install Skype for Business ahead of time. 

How to install Skype for Business:

  • Smartphone/tablet:
    Make sure your device has the latest software updates from Apple or Google. Install free Skype for Business app from App Store or Google Play Store. “Allow” the series of permissions and “Accept” terms of use. Reboot your phone after downloading!
  • Laptop/desktop with webcam: 
    Open the Shriners Hospitals email invite and click the blue "Join Skype Meeting" link. Select “Open Skype Meetings App” or “Install and Join with Skype Meetings App (web).” Select "Run" to install.
  • Mac computer:
    Open the Shriners Hospitals email invite and click "Try Skype Web App." Click "Download" and "Install Skype for Business." “Allow” the download. From your downloads, double left click on Skype for Business. Agree to licensing terms and follow install process.

Do you need additional help installing? Visit the "Download Skype" page and choose the device type you will be using.

Do you have additional questions on Skype for Business, or audio or video issues in advance? Call 773-622-5400 and ask to speak to your physician’s nurse.

Attending the appointment

  1. Choose a well-lit, private and quiet space at home for your appointment.
  2. Please consider the purpose of your child’s visit and ensure he/she is wearing appropriate clothing to allow our physicians to complete a virtual exam.
  3. Ten minutes before your appointment, open the Shriners Hospitals email invite and click the blue "Join Skype Meeting" link. This will prompt your device to launch Skype.
  4. Join as "Guest." Enter the patient’s name on the name line. You may be put in a virtual waiting room. Your provider is notified that you are waiting.
  5. Turn on your video and audio: Click the control buttons on the top or bottom of your screen. Press the camera icon to turn on video, and the microphone icon to unmute yourself. If using a phone, click the speaker icon to turn on speakerphone. If using a computer, “allow” audio through your computer.

Phone view of Skype interfaceLaptop/desktop view of Skype interface