At Shriners Hospitals for Children, the health and safety of our patients, families, volunteers and staff is our top priority. With the evolving situation regarding COVID-19, we are closely monitoring updates from local health departments and the Centers for Disease Control and Prevention (CDC), and are actively following their recommendations.

If your child has an upcoming appointment, please contact your local Shriners Hospitals for Children location.

Shriners Hospitals for Children — Cincinnati family information.

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Patient services

Patient services

It is a priority for Shriners Hospitals for Children — Cincinnati to keep your child's family doctor/primary care physician informed about treatment plans.

Between visits, local providers can help patients with medical needs such as removing stitches, staples or bandages. Providers or family members can also send photos to the hospital to address any questions or concerns.

Inpatient care

During a child's stay, we will do our best to help the family in every way possible. Our goal is to treat the child while helping the entire family to adjust to the stress the medical condition or injury has caused. Because children need love and emotional support from parents and families, we practice a "family-centered" approach to care.

Outpatient care

Outpatient services provide follow-up care for patients discharged from the hospital following plastic or reconstructive surgery. The department also manages and evaluates new referrals for small burn injuries and congenital disorders. Our physicians, nurses, occupational/physical therapists and care coordinators work together to carefully evaluate a child’s condition, manage a child’s progress and develop a care plan that provides the best possible outcome for the child.

Outpatient services also manages our telehealth program. This program allows patients access to our skilled clinical staff without traveling to Cincinnati.

In-house appliance and garment fabrication

Our staff designs custom-made appliances and garments for every patient who requires scar management services. Clear plastic face masks, spandex pressure garments, gloves and vests are measured, sewn and fitted for each patient. These items keep even pressure over the scarred or grafted area to help keep scars flat. As the child grows or their needs change, new garments and appliances are fabricated and supplied.

Nursing care

Families can be assured of quality patient care, nursing excellence and innovations in professional nursing practice at Shriners Hospitals for Children — Cincinnati. Our nursing staff knows that children need and benefit from the love and emotional support of parents and family during their hospital stay. In recognition of this, our nursing staff fosters an environment that keeps parents and families close to the child and actively involved. The health care team and family develop a plan of care to meet the child’s physical, emotional and developmental needs while in the hospital and anticipate the family’s needs in continuing the child’s care at home.

Occupational and physical therapy

The goal of our occupational/physical therapy department is to prevent deformities, restore movement and complete range of motion following burn injury. Therapists work with patients and families to achieve the best functional and cosmetic results. Individualized programs are developed to help patients return to their pre-burn level of activity. Therapy involves work in the areas of mobility, scar management, self-care and activities of daily living to assure a child’s total recovery. Several kinds of equipment, like stationary bikes or rowing machines, are used in a gym-like environment to encourage movement.

Intensive outpatient treatment program

In the recovery process, some patients reach a stage where staying in the hospital is no longer necessary, but going home is not yet practical. For these patients, Shriners Hospitals for Children — Cincinnati developed the Intensive Outpatient Treatment Program (IOTP), which provides a stepping stone to help children return home.

IOTP is an important part of the hospital’s mission to provide excellent service to children and their families from admission through the completion of outpatient care. IOTP was developed to provide wound care and outpatient therapy for children in a less restrictive environment. The move to IOTP begins when the child is discharged from the hospital. The patient and family are transitioned to outpatient housing where they can continue to have access to their care team and receive support when needed, ongoing education and preparation for the transition home. The care team monitors the patient’s progress, educates the caregiver(s), prepares the family for the transition home and monitors care goals to determine when it is appropriate to return home.


Shriners Hospitals for Children — Cincinnati provides live interactive video conferencing between the medical team at the hospital and the patient/family in their community.

Patients come to Shriners Hospitals for Children — Cincinnati from many areas to receive care for a variety of conditions. Once they return home, it can be difficult for physicians to provide follow-up care. The telehealth clinic lets our physicians, nurses and therapists easily see how a patient is progressing without the patient and his or her family having to travel and take time away from home, school and work. Time is saved, costs are streamlined, and patients and families experience improved health care quality and accessibility.

Staff members at the telehealth site have the same equipment as their counterparts at the Cincinnati Shriners Hospital. This allows patients and physicians to communicate in a live two-way interactive video conference. Patients are able to see and talk with the physician directly through the TV. The private information travels directly along phone lines, making it more secure and dependable than the Internet.

Through its use, Shriners Hospitals for Children — Cincinnati has been able to expand its reach from the Gulf Coast to the Canadian border with remote sites in nearly a dozen cities, including the Twin Cities area; Chicago, llinois; Evansville, Peoria, and Terre Haute, Indiana; Kansas City and St. Louis, Missouri; Greenville, South Carolina; Atlanta and Savannah, Georgia; and Tampa, Florida.