Frequently asked questions
How do I request an appointment at Shriners Hospitals for Children — Greenville?
Typically, a physician refers patients to Shriners Hospitals for Children — Greenville. In many cases this will be your child's primary care physician. However, you may contact the hospital directly via our toll-free patient referral line to inquire about care as well. All requests for care are reviewed by the hospital’s chief of staff to ensure that the child's condition is within the scope of services we provide.
Referral line: 866-459-0013
Who is eligible for treatment at Shriners Hospitals for Children?
Children up to age 18 are eligible for admission to Shriners Hospitals for Children if, in the opinion of our physicians, there is a reasonable possibility the child can benefit from the specialized services available. Acceptance is based solely on the child’s medical needs.
If your child’s condition is one that we provide services for, you will receive a packet of information in the mail that will include the following items:
- A letter noting the initial appointment date and time (it will include the name and telephone number of a contact person at the hospital for you to call if you have questions about your first visit)
- Several preregistration forms
- A checklist of things to bring on your first visit
- A map and directions
- A listing of our affiliated Shrine temples (chapters) that provide transportation to the hospital
What happens if we are not accepted for treatment?
If your child has a condition that is not within our scope of expertise, you will receive a telephone call from our patient services coordinator explaining that we do not specialize in the service your child needs. If we are unable to reach you by telephone, we will send a letter of notification.
What should I bring to my first appointment?
There are several documents you will need to bring the first time you visit Shriners Hospitals for Children — Greenville. Use this checklist when preparing for your first appointment:
- Immunization records: Please bring an up-to-date record of your child’s immunizations. Also, your child may require additional immunizations prior to arrival, depending on his or her age and state requirements.
- Insurance or state aid information: When possible and covered by insurance or state aid, Shriners Hospitals for Children will bill your insurance/state aid provider for services extended to your child. In addition, if your child needs diagnostic testing, consult services and/or equipment not provided by Shriners Hospitals for Children, we will use outside resources or facilities. Those resources/hospitals will request that your insurance/state aid provider be contacted to assist in the payment of these expenses and the hospital will contact them for payment authorization. It is important to note that if your child is medically qualified to receive treatment from Shriners Hospitals for Children, that care will be provided whether or not you have insurance/state aid and, regardlress of your ability to pay.
- Legal documents: If applicable, bring any legal documents pertaining to custody, divorce, separation, adoption or name change of a parent or child.
- List of any allergies: This list should include food, medication and materials such as latex that your child is allergic to.
- Medical records: Past medical records pertinent to your child’s diagnosis, such as X-rays, test results and consultation reports with neurologists, cardiologists or orthopaedists, may assist us in evaluation of your child. If possible, please send the reports to the applications department prior to your scheduled visit so the appropriate physician can review them.
- Shorts and a t-shirt/tank top/sports bra: Your child may need to be minimally dressed for some tests, such as X-rays.
How long will our first visit take?
The first visit can last several hours. This gives our medical team enough time to perform a thorough evaluation of your child. Please be prepared to spend a few hours in the hospital. Toys, magazines, DVDs and books are provided in the waiting rooms and exam rooms. You are welcome to bring your own books, toys or crafts. You are also welcome to eat breakfast, lunch or dinner in our cafeteria while you are waiting.
What happens after my first visit?
Based on the initial evaluation, your medical team will develop a treatment plan specifically for your child. This plan will be explained to you in detail. Before you go home you will be given a return appointment to come to one of our specialty clinics based on your child’s treatment plan.
What can I do to prepare my child for our visit?
Talk to your child about the visit and reassure him or her that you will be there the entire time. Explain that your child will be weighed and measured, and that a doctor will do an examination. Let him or her know that we sometimes take pictures, or X-rays, of their body, and that it will not hurt. For more ideas, see the Preparing your child page.
What if my child is sick when it is time for our appointment?
If your child is ill or has been exposed to a contagious disease such as chicken pox or head lice, please notify the hospital immediately to reschedule your child’s appointment.