At Shriners Hospitals for Children, the health and safety of our patients, families, volunteers and staff is our top priority. With the rapidly evolving situation regarding coronavirus disease 2019 (COVID-19), we are closely monitoring updates and alerts from local health departments and the Centers for Disease Control and Prevention (CDC), and are actively following their recommendations.

Please note that Shriners Hospitals for Children does not administer COVID-19 testing or treatment at this time. If your child has an upcoming appointment and you or your child are exhibiting a cough, fever, chills, shortness of breath or flu like symptoms, please contact your local Shriners Hospitals for Children location to reschedule the appointment.

For the latest updates about COVID-19, please visit the CDC website.

Skip to navigation

Medical records and insurance

Medical records and insurance

Medical records

To request copies of your medical records, please contact health information services at 814-875-8797.

You will be asked to complete an Authorization for Disclosure of Health Information form, which can be downloaded here in English or Spanish, or can be sent to you by fax or email. If you prefer, you may pick up a form in person by stopping by the front reception desk during our regular business hours: 8 a.m. – 4:30 p.m., Monday – Friday.

Requests for copies take up to 14 business days to process upon receipt of the authorization form. Please fax completed Authorization for Disclosure of Health Information form to 814-875-8779 or email. You may also drop the form off at the front reception desk.

Insurance questions

At Shriners Hospitals for Children — Erie, there are no barriers to care. Doctors determine the course of care and all care is provided regardless of the families' ability to pay. We accept many types of insurance and are a participating provider with Highmark Blue Cross Blue Shield, UPMC, AmeriHealth Caritas, Aetna Better Health, Gateway Health and Pennsylvania Medicaid. However, insurance coverage is not a criterion for care. We work with all families regardless of their insurance or ability to pay. Any child under 18 with a medical condition that is within the medical center’s scope of services is eligible.

For insurance related questions, please call 814-875-8866.