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Outcomes

Outcomes

Patient and family experience

Shriners Hospitals for Children strives to deliver an exceptional experience for our patients and families. Our caregivers provide the highest quality and compassionate care to children with specialized health care needs. Press Ganey Associates have nationally recognized Shriners Hospitals for Children for excellence in patient satisfaction.

The Erie Shriners Medical Center consistently ranks in the top quartile among pediatric facilities for patient and family satisfaction. We pride ourselves on providing a caring, family-centered environment for our patients. The Erie Shriners Medical Center currently ranks in the 96th percentile of pediatric outpatient facilities nationwide in overall satisfaction.

Safety and quality awards

  • 2016: #5 Best Places to Work in Pennsylvania
  • 2018: Debbie Balogh, RN – “I Am Patient Safety” award, Ambulatory Surgical Facility/Ambulatory Care Center Category, PA Patient Safety Authority
  • 2018: #9 Best Places to Work in Healthcare – Modern Healthcare
  • 2019: Stephanie LaJohn, CRNA – “I Am Patient Safety” award, Individual Impact: Going Above and Beyond Category, PA Patient Safety Authority

What our patients and families are saying about us:

“Your facility could not have done any better! From the pre-op explanation to my daughter’s surgery, ALL of the staff were wonderful, caring and efficient. My daughter was well prepared, thanks to the book Grace’s Story that she received. She is 4 years old and was not upset or anxious about her procedure. Keep up the great work! Also, thank you to everyone who helped to make this a positive experience!!!” – October 2018

“They are all about what is best for the child. There is good leadership and they take a team approach to helping your child. They are courteous and kind to the whole family. Their knowledge in pediatric physical therapy and occupational therapy is excellent.” – October 2018

“Would like to thank all the great people at the Shriners Hospital for the awesome work they do. My son got a leg cast today. They were quick and thorough. He loved it when a lady walked into the room with a tablet for him to play on. Thank you Shriners Hospital.” – April 2018

Patient satisfaction metrics

Ambulatory surgery: January 1, 2018 – December 31, 2018

Likelihood of recommending hospital for ambulatory services chart 

(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100, the average score of respondents when asked if they would recommend our hospital to others.)

Outpatient services: January 1, 2018 – December 31, 2018

 

(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100, the average score of respondents when asked if they would recommend our hospital to others.)