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Outcomes

Outcomes

Patient and family experience

Shriners Hospitals for Children strives to deliver an exceptional experience for our patients and families. Our caregivers provide the highest quality and compassionate care to children with specialized health care needs. The Erie Medical Center was awarded #5 Best Places to work in Pennsylvania for 2016. In addition, Shriners Hospitals for Children has been nationally recognized by Press Ganey Associates for excellence in patient satisfaction.

The Erie Medical Center consistently ranks in the top quartile among pediatric facilities for patient and family satisfaction. We pride ourselves on providing a healing environment for our patients. The Erie Shriners Hospital currently ranks in the 96th percentile of pediatric outpatient facilities nationwide in overall satisfaction.

What our patients and families are saying about us:

“We were so pleased with the surgery and care. Your staff willingness to go and do extra for us was very helpful. So blessed we have your facility in our city!  Thank you!” – February 2017

“The Nurse Care Manager was excellent in helping provide the necessary support systems we will need after our son's surgery. Radiology was also quick and positive. The child life nurse gave good information.” – March 2017

“Shriners Hospital, Erie is such a wonderful institution and we have been so grateful for the services that we have received there – appointments, X-rays, surgery, follow-up appointments. I would (and do) recommend Shriners to anyone seeking the utmost in medical care for their child. Thank you for many years of service. You have been greatly appreciated.” – April 2017

Patient satisfaction metrics

Ambulatory surgery services – October 1, 2016 – March 31, 2017

Graph

(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100,
the average score of respondents when asked to rate the overall experience for ambulatory
surgery services.)

Patient satisfaction metrics

Outpatient services – October 1, 2016 – March 31, 2017

Graph

(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100,
the average score of respondents when asked if they would recommend our outpatient
services to others.)

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