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Patient and family experience

Shriners Hospitals for Children strives to deliver an exceptional experience for our patients and families. Our caregivers provide the highest quality and compassionate care to children with specialized health care needs. Press Ganey Associates have nationally recognized Shriners Hospitals for Children for excellence in patient satisfaction.

The Erie Shriners Medical Center consistently ranks in the top quartile among pediatric facilities for patient and family satisfaction. We pride ourselves on providing a caring, family-centered environment for our patients. The Erie Shriners Medical Center currently ranks in the 96th percentile of pediatric outpatient facilities nationwide in overall satisfaction.

What our patients and families are saying about us:

"When my son first broke his wrist, I knew right away I wanted to go to Shriners [Hospitals]. The care he received there in the past was like no other. They truly care about each and every one and make the experience comfortable for the child." – February 2020

“The staff is always wonderful! The doctors, nurses, X-ray techs, registration staff and child life team are always helpful, patient, courteous, friendly and understanding when we're having a really bad day. We love Shriners Hospitals and are so very thankful for the exceptional care we have received." – February 2020

“Everyone was so kind and made sure any of my questions were answered, and that I understood what they were looking at with my daughter.” – March 2020

Patient satisfaction metrics


Outpatient services: January 1, 2020 – August 1, 2020


(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100, the average score of respondents when asked if they would recommend our hospital to others.)