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Support services

Support services

Support services

At Shriners Hospitals for Children — Galveston, care is delivered in a family-centered model, which means the patient and family are the focus. In addition to high-quality medical care, we have the following support services.

Child life
Nutritional management
Dining services

Care management

A care coordinator is assigned to each family at the time of hospital admission. The care coordinator will support the family with meeting basic needs, such as housing, transportation and financial assistance. In addition, social workers offer counseling services to train and assist families with coping skills. Social workers also serve as family advocates and coordinate care with community providers. This assistance is given throughout the continuum of inpatient and outpatient care.

Patient education

The Galveston Shriners Hospital school program is operated in conjunction with the Galveston Independent School District. The schoolroom is open year round. The teacher sees patients even when they are on bed rest, to make sure they don’t fall behind in their schoolwork.

Psychiatric therapy

In the case of severe burns and trauma, psychiatric treatment may be included as part of a child’s care plan to help manage pain, post-traumatic stress, depression and other conditions. The psychiatric team has been working with burned children for more than 30 years.

Internet access/computer use

WIFI access is available using our PFA network. Your nurse, or any hospital staff member, can help you if have troubles finding it and logging in.

Mail

All incoming mail for patients should be sent to:
Shriners Hospitals for Children — Galveston
815 Market St.
Galveston, TX 77550
(To the attention of Housing and Transportation)

Outgoing mail can be sent using the mailbox located at the entrance of the hospital. Arrangements can be made through the Housing and Transportation department for mailing larger packages. All shipping costs are the responsibility of the parent/patient. Mail received after a patient is discharged will be forwarded to the home address of the patient.

Telephones

The main number to Shriners Hospitals for Children — Galveston is 409-770-6600.

Patient rooms do not have individual phone lines. A portable phone is available on the nursing division for patients and families to receive calls from home. Calls to patients may be made by going through our main number, 409-770-6600.

For the comfort of the other patients, we request that all calls are made before 9 p.m. An exception may be made for calls outside the United States due to time zone differences.

We recommend bringing a long distance calling card to make calls home for those families who do not have cell phones.

Cell phone usage is welcome in most areas of the hospital. Restricted cell phone areas are posted for your information.

Security

The security team at Shriners Hospitals for Children — Galveston provides on-site service 24 hours a day. The security staff will escort you to the parking lot. If you have safety concerns or would like a security escort, please call the security guard at the front desk.

Family housing

We are pleased to offer families the option of on-site lodging while your child receives care at Shriners Hospitals for Children — Galveston. We have seven rooms on site that can accommodate up to a family of four.

Families staying in our Research Center for the week have priority reservations, and the remaining rooms are assigned on a first-come, first-served basis.

Important information

  • We offer one room per family.
  • You must be 18 years of age or older to reserve a room.
  • No pets are allowed except for service animals.
  • No smoking is allowed on hospital premises.
  • The use of alcohol is not allowed on hospital grounds.
  • A visitor badge must be worn at all times.
   
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