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Outcomes

Outcomes

Shriners Hospitals for Children — Greenville provides the highest quality of care for a wide range of orthopaedic and neuromusculoskelatal disorders and diseases. We believe in treating the whole child, not just their physical condition(s). Our world-class doctors and staff members are committed not only to improving the lives of children, but also to providing quality, family-centered health care for patients, regardless of the families' ability to pay. 

Hospital accreditation

Shriners Hospitals for Children — Greenville is accredited by the Joint Commission.

Patient and family experience

Shriners Hospitals for Children strives to deliver an exceptional experience for our patients and families. Our caregivers provide the highest quality of compassionate care to children with specialized health care needs. Every year, we survey hundreds of families to learn more about their experience. The Press Ganey Patient Satisfaction survey is used by many children’s hospitals nationwide; we use this tool to gather feedback from outpatients, inpatients and surgery patients. We were the recipient of the Press Ganey Guardian of Excellence Award for Patient Experience in 2017, 2016 and 2014. This award is given to hospitals scoring at or above the 95th percentile as compared to other hospitals nationwide for a one-year period. In 2018 for Overall Patient and Family Experience Satisfaction, we ranked in the 93rd percentile, 98th percentile, and 99th percentile for Ambulatory Services, Inpatient Services and Outpatient Services respectively among pediatric service peers.

Patient experience chart

What our patients and families are saying about us:

“Everyone, from security to surgeon, was amazing. There is no way we could ever thank them enough. Everything and everyone here is perfect.” – January 2018

“The most incredible care and concern for our son made us ever thankful for SHC! We are forever indebted.” – April 2018

“Our experience with Shriners has always been wonderful. Everyone from staff, volunteers, nurses, to doctors are always so kind and wonderful.” – October 2018

PROMIS

Shriners Hospitals for Children — Greenville uses PROMIS, a self-reported assessment tool, to gather real-time feedback from patients regarding changes in their mobility and upper extremity function, how much pain interferes with daily activities, and the quality of their peer relationships.

By administrating PROMIS surveys to our patients on a regular basis, Shriners Hospitals for Children has learned that our patients are reporting improved function, less pain that is interfering with their daily activities, and improved quality of relationships with their friends and classmates. As more times passes after surgery, more positive outcomes are realized.

PROMIS chart

Infection prevention

Infection prevention is essential in keeping patients safe from harm in any hospital. Hand hygiene is the most effective way to prevent the spread of infection among patients, families and health care providers. Our hand hygiene compliance rates observations are consistently high between 97 and 99 percent. Despite the fact that many patients are admitted with multiple drug resistant organisms, we have had zero cross contaminants in our inpatient units in 2018.

We use intravenous lines (IVs) to help administer medications to our patients. One type of IV is a central line, which is a thin tube inserted into a large vein that goes to the heart. Central lines can be very useful for taking care of some children, but can introduce germs in the bloodstream and cause infection if standard procedures are not followed when using the line to give medicine. In 2018, our hospital had zero central line IV associated blood infections.

Sometimes with surgery, it is necessary for our children to have a urinary catheter. While catheters help patients during recovery, they do have some risks, such as catheter–associated urinary tract infections (CAUTI). Our hospital had zero infections associated with use of a urinary catheter in 2018.