At Shriners Hospitals for Children, the health and safety of our patients, families, volunteers and staff is our top priority. With the evolving situation regarding COVID-19, we are closely monitoring updates from local health departments and the Centers for Disease Control and Prevention (CDC), and are actively following their recommendations.

If your child has an upcoming appointment, please contact your local Shriners Hospitals for Children location.

Shriners Hospitals for Children — Honolulu visitor information.

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Medical records and insurance

Medical records and insurance

To request copies of your own medical records, or to authorize the disclosure of your medical records to another individual or third party, you will need to complete a HIPAA compliant form and submit your request in writing to the Health Information Services (HIS) department. Note: Please be sure to complete all sections when filling out the form.

Patients, legal guardians and personal representatives with legal authority to make health care decisions on behalf of the individual may obtain medical record copies by one of two methods:

  1. Completing a Patient Request for Information form: (English) (Español), or
  2. Submitting a request to release the medical record through the Shriners Hospitals for Children Patient Portal. (Note: This process does not require completion of the form listed above.)
    • If you already have access to the Shriners Hospitals for Children Patient Portal, see instructions here.
    • If you do not yet have access to the Shriners Hospitals for Children Patient Portal, contact the Shriners Hospitals for Children registration staff or care manager at this location to request an invitation.

Third parties may obtain medical record copies by submitting an Authorization for Disclosure of Health Information form that is completed and signed by the patient and/or legal guardian: (English) (Español).

Mail form to:

Shriners Hospitals for Children — Honolulu
Health Information Management Department - ROI
1310 Punahou Street
Honolulu, HI 96826

Be sure to list your phone number on the form so we may be able to contact you.

Every effort will be made to process your request within five business days after receipt of completed authorization and any fees that may be applicable. If we do not have a valid photo ID in our files of the patient/parent/legal guardian who is submitting the request, please include a photocopy of one such as a driver’s license, state ID or passport. Our normal business hours are 8 a.m. – 4 p.m. Monday – Friday. For any questions, please call 808-941-4466.

Insurance questions

Shriners Hospitals for Children — Honolulu participates with most major insurance companies and accepts patients with or without insurance. All care and services are provided regardless of the families' ability to pay.

If the child is covered by private insurance or a state funding plan, the hospital will bill and accept reimbursement for services provided at our hospital. You receive a co-payment from your insurance company. However, insurance coverage is not a criterion for care. Any child under 18 with a medical condition that is within the hospital’s scope of services is eligible.

For insurance-related questions, please contact Valerie Matsumura at 808-951-3767 or by email