At Shriners Hospitals for Children, the health and safety of our patients, families, volunteers and staff is our top priority. With the evolving situation regarding COVID-19, we are closely monitoring updates from local health departments and the Centers for Disease Control and Prevention (CDC), and are actively following their recommendations.

If your child has an upcoming appointment, please contact your local Shriners Hospitals for Children location.

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news News Tuesday, April 14, 2020 Tuesday, April 14, 2020 2:35 PM - Tuesday, April 14, 2020 2:35 PM

Frequently asked questions about care at the Honolulu Shriners Hospital during COVID-19

Updates: Safety procedures and innovations in place to continue serving patients and their families

Frequently asked questions about care at the Honolulu Shriners Hospital during COVID-19

Although coronavirus disease 2019 (COVID-19) has changed many things about our daily lives, here at Shriners Hospitals for Children — Honolulu, we continue to adapt and innovate ways in which to serve our patients and their families during this unprecedented time.

The health and safety of our patients, families and staff remain our top priorities.

Since mid-March 2020, when the first case of COVID-19 was confirmed in Hawaii, we have received several questions pertaining to services at our hospital and precautions we may be taking in response to the global pandemic.

Here are the most commonly asked questions, followed by our responses:

What precautions has Shriners Hospitals for Children — Honolulu taken to protect the spread of COVID-19?

With the rapidly evolving situation regarding COVID-19, we are closely monitoring updates and following advisories from public health organizations such as the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC) and local government officials.

As of April 6, 2020, we have implemented the following procedures to help ensure the health and safety of our patients and providers:

  • Practicing social distancing of at least 6 feet.
  • Minimal staffing.
  • Limiting hospital access to one entrance point.
  • Screening all visitors and staff at that entrance. This includes screening for COVID-19 symptoms and a temperature check.
  • Mandatory masking every day while at the hospital.
  • Offering hand sanitizing stations throughout the hospital.

Our staff stands ready to continue your care with proper precautions in place. We have developed strict screening and cleaning protocols in accordance with CDC and state health recommendations.

For more on what precautions the Honolulu Shriners Hospitals has taken in response to the COVID-19 pandemic, read this news article.

Does the hospital test for COVD-19?

We do not provide testing to the public. However, we do have access to testing should the need arise.

Do you treat COVID-19 patients?

No, we do not provide treatment for patients who require medical care for COVID-19, as we are a specialty pediatric orthopaedic hospital.

Are you still open to appointments? If so, what services are you currently offering? Are there any new services you will be/are offering as a consequence to COVID-19?

The Honolulu Shriners Hospital staff continues to offer all services, including our walk-in injury clinic, to help alleviate non-emergency care at other health care systems in the state.

We also are expanding our telehealth services to address community needs during COVID-19.

Per guidance from the CDC and the Hawaii State Department of Health, we have postponed out-of-state services and neighbor island outreach clinics.

Our medical teams are reviewing all cases and referrals. Those that can safely be deferred will be rescheduled when public health conditions allow. Emergent cases are still being seen.

If you have any questions about an upcoming appointment, please feel free to contact us at 808-941-4466.

What are you doing to support our community during this outbreak?

To serve our community and help alleviate the needs placed on other local medical centers on Oahu, our walk-in injury clinic will remain open to treat pediatric bone, muscle and joint injuries through the COVID-19 quarantine.

We have no plans to furlough any Honolulu Shriners Hospitals employees, enabling all staff to continue to remain on payroll and support their ‘ohana (families) during this time.

Are you helping with the supply shortage?

Our staff members have volunteered to sew cloth masks to support community needs and to meet the growing demands of health care workers. Fabric masks have been provided to first responders and providers who interact first-hand with patients.

This is a fluid situation, and we will continue to update our policies as new information is made available.

Please check back regularly, or read this News article, for any changes regarding procedures and protocols at our hospital.