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news News Thursday, April 23, 2020 Thursday, April 23, 2020 1:54 PM - Thursday, April 23, 2020 1:54 PM

Surgical services tech lauded for honesty, integrity and dedication to patient care

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Surgical services tech lauded for honesty, integrity and dedication to patient care

Roly Rafael is a 22-year employee of Shriners Hospitals for Children — Honolulu who got his start in July 1997 in housekeeping, where he worked for five years before deciding he wanted to take on a new challenge.

“So I applied to be a sterile processing and distribution technician and was trained,” he says.

Roly’s day-to-day work involves making sure all instruments are ready for surgery – from cleaning instruments to wrapping, peel packing and sterilizing.

“I also make sure all checklists are complete,” he adds. “There is a lot of detail that goes into this job – this department touches every area of patient care. You need to be honest, and people need to know they can trust you.”

Surgical services manager Maria Ress, BSN, RN, believes Roly encompasses those qualities, and then some. She nominated Roly for the distinction of Employee of the Quarter because of his professionalism, commitment to excellence and relentless ambition to do the best he can every day.

“Roly is best known for his positive attitude, empathy for patients and families, putting the needs of the team above his own, integrity and respect,” Maria says.

His dedication to both patients and the Shriners Hospitals for Children organization is demonstrated by his pursuit of perfection in each task he performs.

“He consistently puts the needs of the department and organization ahead of his own by adjusting his schedule to meet the needs of the OR, volunteering to work overtime, and ensuring that equipment needed for each case is prepared for the case start time,” notes Maria.

Recently, Roly responded to an incident that required him to spend his entire non-scheduled weekend resterilizing surgical equipment that was compromised because of a change in environmental conditions.

“Roly showed what integrity truly is by tirelessly sterilizing each piece of equipment, and thereby minimizing the risk of infection or post-surgical complications,” Maria says. “Patient safety is paramount to Roly as he supports the mission of the Shriners Hospitals and surgical services. He treats everyone he encounters with aloha and compassion.”

Not only does Roly step up to unexpected challenges, but he does so with a smile and a positive affirmation that he can complete any task. He greets each patient, family and staff member with empathy and respect, and continually strives to better himself in order to make a positive impact on the Honolulu Shriners Hospital ‘ohana.

“Everyone who comes to work in this department, I tell them they should spend time in the lobby and see the patients. Get to know the families, because they are the ones who really matter,” Roly says. “It’s about respect for everyone and helping children.”

"Roly is a shining example of what kōkua and kuleana truly mean,” Maria says.

Roly working with surgical instruments