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Visting a patient

Visting a patient

Visting patients

Guidelines for visiting

The healing process is enhanced by the support of family and friends. All visitors must check-in at the reception desk in the hospital lobby where they will record their destination and be given a visitor’s badge. Our hospital strives to maintain the highest level of patient care, professionalism, cleanliness and safety standards. In order to do so, we require these guidelines be followed:

  • Parents or guardians or a designated adult over 18 years of age are welcome to visit 24 hours a day.
  • General visiting hours for other visitors are from 9 a.m. to 8 p.m.
  • Children under 16 years of age must have adult supervision at all times.
  • Brothers and sisters may visit on the nursing unit.
  • It is recommended that visiting occur after 2:15 p.m. due to school and treatment activities.
  • An adult must accompany visitors under the age of 16 years of age at all times.
  • Any visitor who is under the age of 16 years and is found in the hospital without an adult, will be taken to security in the lobby to remain there until their parent or guardian is located.
  • Visitors must respect unit activities and leave the unit if requested by nursing personnel.
  • Visitors are asked to respect patient confidentiality.
  • All visitors must wash their hands when they enter a patient’s room and prior to leaving.
  • Nursing staff can share any additional infection control measures that may be necessary.
  • Latex (rubber) balloons are not permitted in the hospital. Patients may receive Mylar balloons. Live plants or cut flowers are not permitted in patient areas since they pose a risk for spreading germs. Non-washable toys and stuffed animals are limited to one per patient.
  • The nursing staff must first approve any food brought in before it can be given to a patient in case they have dietary restrictions.
  • There is a dining room on the first floor where visitors are welcome to buy meals and snacks. Vending machines are available for snacks and drinks 24 hours per day.

Sleeping guidelines for parents

As space permits, one parent per patient may stay overnight in the patient's room. Parents are encouraged to discuss among themselves who will sleep in the room. Priority should be given to parents whose child just returned from surgery or parents who are providing child's care. Chairs/cots are provided at bedside. The rooming-in parent is to be on campus by 10 p.m. and have hospital issued parent identification. A shower room is available.

We do not allow sleeping in a vehicle that is parked overnight in our parking area or sleeping in any other area of the hospital.

Sleeping guidelines for patients

  • Each patient will sleep in his/her own bed/crib.
  • Each parent will sleep in his/her own chair, not in the child's bed.
  • During sleep time, keep side rails raised on the bed/crib.

Patient bedtimes

Patients under 6 years of age 8 p.m.
Patients 7 years to 9 years 9 p.m.
Patients 13 years and older 10 p.m.


For medical reasons, visitors should not give food or drink to any patient unless they have received permission from the nurse. Food brought in must be checked first by a nurse and should be store bought. No food or drink may be left in the patient's room. Take leftovers with you or they will be discarded. Visitors may not eat in the unit.

Gifts for patients

Limit to small, inexpensive items. The hospital is not responsible for lost belongings. For safety reasons, do not bring suckers, hard candy, nuts, gum or rubber balloons.


Phones are used by hospital staff. Therefore, patient and parent use of phones is limited. We take messages only in emergencies. Please ask which phones may be used for long distance (collect and calling card) calls.

TV, radios, DVDs

All DVDs brought in for patients use must be age appropriate for viewing. Check with the charge nurse if there are any questions. Televisions are for patients' viewing and channels selected must be age appropriate for viewing. Loud music is not allowed. It is preferred that radios have earphones.


Smoking is not permitted on hospital property.


No photographs of other patients may be taken.


The hospital has rules to make every patient's stay comfortable. Rules are posted on the nursing unit. We enforce these rules and have guidelines for doing so. The nurses are always available to discuss these issues or answer your questions.

Possession and/or use of alcoholic beverages or drugs is not permitted.

Aggressive behavior directed toward persons and property is not acceptable.

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