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Frequently asked questions

Frequently asked questions

Frequently asked questions

How do I make an appointment?

To make an appointment, call our intake line at 713-793-3765. If you receive our voicemail, please leave a message and state your return number clearly so that we may call you back promptly. Calls are typically returned within two to three business days.

What conditions do you treat?

At our pediatric specialty hospital, we treat kids from birth to age 18 in the areas of orthopaedics, cleft lip and palate, subacute care and inpatient rehabilitation. Some of the conditions we treat:

  • Diseases of the bone, joints and muscles
  • Scoliosis (a curved spine), back pain and other spinal deformities
  • Spina bifida
  • Osteogenesis imperfecta (OI)
  • Orthopaedic conditions associated with cerebral palsy
  • Limb differences
  • Leg length discrepancy
  • Club feet
  • Flat feet
  • Hip pain and dislocated hips
  • Hand deformities
  • Dysplasia of the bones and joints
  • Cleft lip and palate
  • Congenital or acquired facial deformities
  • Sports injuries

The Houston Shriners Hospital treats a wide variety of conditions not listed above. Patients are considered on an individual case-by-case basis with consideration given to the expert care provided by this and other Shriners Hospitals for Children. It is best to contact the hospital directly to determine if the child can be treated in Houston or at another Shriners Hospitals for Children in the system.

What insurance do you accept?

Shriners Hospitals for Children — Houston accepts many types of insurance, including Medicaid, and will work with all families regardless of their insurance or ability to pay. For more information, or if you have additional questions, please call our financial counselor at 713-793-3986.

What should I bring to our appointment?

We hope you enjoy your visit. Please remember to bring to appointments:

  • Insurance card
  • Primary care physician’s or clinic’s name and address
  • Referring physician’s name and address
  • Medication (including over-the-counter and herbal) and dosages list of medications your child is currently taking.
  • Test results, X-rays or any other records completed after your medical records were sent
  • A completed medical history form (you will receive this in your welcome packet)
  • A pair of athletic or zipper-free shorts for your child to wear during examination and/or X-rays. For patients with long hair, please also bring a hair tie.
  • Any orthotic or prosthetic devices your child currently uses

How do I file a complaint about my experience at Shriners Hospitals for Children — Houston?

We are sorry to hear you were less than satisfied with your experience at our hospital. If you have concerns about your care, please call our care line at 713-793-3911. Please view our Concerns, Compliments and Suggestions document for more information on how to provide feedback on ways we can improve.

Can I host an event to raise money for your hospital or help promote your hospital through my business?

Thank you for your interest in supporting the valuable mission of Shriners Hospitals for Children — Houston, please see the Ways to give page or contact the donor development department at 713-793-3931.

Can I volunteer at your hospital?

Thank you for your interest in volunteering. Please see the Volunteer page for information or contact administration at 713-793-3700.

Can I donate items or toys for children at the Houston Shriners Hospital?

Yes, and we welcome the donations of specific kinds of toys and other items we need for our patients! View the list of requested and approved items from our child life department.

Unfortunately we cannot accept:

  • Used toys
  • Used car seats
  • Used clothes
  • Diapers
  • Decorative hanging quilts
  • Any items that contain rubber or latex

Can I donate money or finances to your hospital?

You may donate securely and conveniently online.

You may also contact the donor development department at 713-793-3931. They can help you learn more about a variety of financial and investment opportunities that support the valuable work of Shriners Hospitals for Children — Houston.

See the Ways to give page for more information.

How do I become a Shriner?

Shriners International is a fraternity based on fun, fellowship and the Masonic principles of brotherly love and truth. Learn more.

What is Shriners Hospitals for Children?

Our unique health care system, with 22 locations in the U.S., Canada and Mexico, is dedicated to improving the lives of children by providing pediatric specialty care, conducting innovative research and offering outstanding teaching programs for medical professionals. All care and services are provided regardless of the families’ ability to pay.

What criteria determine a child’s eligibility for care at Shriners Hospitals for Children?

Children up to age 18 are eligible for care at Shriners Hospitals for Children if there is a reasonable possibility they can benefit from the specialized services available.

What is Shriners International?

The worldwide organization is a fraternity based on fun, fellowship and the Masonic principles of brotherly love, relief and truth. There are nearly 200 Shrine temples (chapters) located throughout the world. Learn more about Shriners International.

   
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