At Shriners Hospitals for Children, the health and safety of our patients, families, volunteers and staff is our top priority. With the evolving situation regarding COVID-19, we are closely monitoring updates from local health departments and the Centers for Disease Control and Prevention (CDC), and are actively following their recommendations.

If your child has an upcoming appointment, please contact your local Shriners Hospitals for Children location.

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Medical records and insurance

Medical records and insurance

To request a copy of your medical record, please contact the medical records office at 713-793-3939.

You will be asked to complete an Authorization for Disclosure of Health Information form. You can download it and fax it to 713-793-3770 or mail it to:

Shriners Hospitals for Children — Houston
Medical Records
6977 Main St.
Houston, Texas 77030

We can also send this form to you via fax or email.

If you prefer, you may pick up an authorization form in person by stopping by the medical records office during our regular business hours: 8 a.m.–4:30 p.m., Monday – Friday.

Insurance questions

At Shriners Hospitals for Children — Houston, there are no barriers to care. Doctors determine the course of care and all care is provided regardless of the families' ability to pay. For families with insurance, the hospital will accept payment from insurance providers. However, insurance coverage is not required for care. Any child under 18 with a medical condition that is within the scope of services provided is eligible for care.

For insurance-related questions, please call our financial counseling hotline at 713-793-3986.