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Outcomes

Outcomes

Patient and family experience

Shriners Hospitals for Children strives to deliver an exceptional experience for our patients and families. Our caregivers provide the highest quality and compassionate care to children with specialized health care needs. Shriners Hospitals for Children has been nationally recognized by Press Ganey Associates for excellence in patient satisfaction.

Shriners Hospitals for Children — Houston consistently ranks above other pediatric facilities for patient and family satisfaction.

What our patients and families are saying about us:

“We couldn't ask for anything better. Your facility and workers are wonderful.” – March 2018

“I am thankful for all staff and their commitment to children and their needs, and the emotional support they provided for me. Thanks could never do justice for what they are doing for my son. Thank you all.” – June 2018

“The Houston location has always been friendly and helpful. My son and I have always been well-informed about what treatments he needed and what would happen. Our questions have always been answered to our understanding. Thank you for all you do and all you have done.” – July 2018

“Beyond happy with our experience from checking in at the desk through leaving.” – August 2018

“Everyone at the Houston Shriners Hospital has been outstanding. Blessed to be served by them!!!” – October 2018

Patient satisfaction metrics

Inpatient services: November 1, 2017 – October 31, 2018

Likelihood of recommending hospital for inpatient services chart 

(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100, the average score of respondents when asked if they would recommend our hospital to others.)

Outpatient services: November 1, 2017 – October 31, 2018

Likelihood to recommend hospital for outpatient services chart 

(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100, the average score of respondents when asked if they would recommend our hospital to others.)

Ambulatory services: November 1, 2017 – October 31, 2018

Likelihood of recommending hospital for ambulatory services chart 

(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100, the average score of respondents when asked if they would recommend our hospital to others.)