Important Notice: Appointment Planning During the COVID-19 Pandemic

At Shriners Hospitals for Children, the health and safety of our patients, families, volunteers and staff is our top priority. With the evolving situation regarding COVID-19, we are closely monitoring updates from local health departments and the Centers for Disease Control and Prevention (CDC), and are actively following their recommendations.

If your child has an upcoming appointment, please contact your local Shriners Hospitals for Children location.

Shriners Hospitals for Children — Lexington family information.

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Medical records and insurance

Medical records and insurance

To request copies of your own medical records, or to authorize the disclosure of your medical records to another individual or third party, you will need to complete a HIPAA compliant form and submit your request in writing to the Health Information Services (HIS) department. Note: Please be sure to complete all sections when filling out the form.

Patients, legal guardians and personal representatives with legal authority to make health care decisions on behalf of the individual may obtain medical record copies by one of two methods:

  1. Completing a Patient Request for Information form: (English) (Español), or
  2. Submitting a request to release the medical record through the Shriners Hospitals for Children Patient Portal. (Note: This process does not require completion of the form listed above.)
    • If you already have access to the Shriners Hospitals for Children Patient Portal, see instructions here.
    • If you do not yet have access to the Shriners Hospitals for Children Patient Portal, contact the Shriners Hospitals for Children registration staff or care manager at this location to request an invitation.

Third parties may obtain medical record copies by submitting an Authorization for Disclosure of Health Information form that is completed and signed by the patient and/or legal guardian: (English) (Español).

For personal assistance with your medical record request, please contact health information services at 859-268-5648. We can send the forms to you via fax, or you can download it and mail it to the address below:

Shriners Hospitals for Children Medical Center — Lexington
Health Information Services
110 Conn Terrace
Lexington, KY 40508

Requests take three to five business days to process, upon receipt of the authorization form. We do not charge a fee for the first request.

Insurance questions

At Shriners Hospitals for Children Medical Center — Lexington, there are no barriers to care. Doctors determine the course of care and all care is provided regardless of the families' ability to pay. For families with insurance, the medical center will accept payment from insurance providers. However, insurance coverage is not required for care. Any child under 18 with a medical condition that is within the scope of services provided is eligible for care.

For insurance-related questions, please call our financial counseling hotline at 859-268-5617.