At Shriners Hospitals for Children, the health and safety of our patients, families, volunteers and staff is our top priority. With the rapidly evolving situation regarding coronavirus disease 2019 (COVID-19), we are closely monitoring updates and alerts from local health departments and the Centers for Disease Control and Prevention (CDC), and are actively following their recommendations.

Please note that Shriners Hospitals for Children does not administer COVID-19 testing or treatment at this time. If your child has an upcoming appointment and you or your child are exhibiting a cough, fever, chills, shortness of breath or flu like symptoms, please contact your local Shriners Hospitals for Children location to reschedule the appointment.

For the latest updates about COVID-19, please visit the CDC website.

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Medical records and insurance

Medical records and insurance

To request a copy of your medical record, please contact health information services at 859-268-5648.

You will be asked to complete an Authorization for Disclosure of Health Information form. We can send this form to you via fax, or you can download it and mail it to the address below:

Shriners Hospitals for Children Medical Center — Lexington
Health Information Services
110 Conn Terrace
Lexington, KY 40508

Requests take three to five business days to process, upon receipt of the authorization form. We do not charge a fee for the first request.

Insurance questions

At Shriners Hospitals for Children Medical Center — Lexington, there are no barriers to care. Doctors determine the course of care and all care is provided regardless of the families' ability to pay. For families with insurance, the medical center will accept payment from insurance providers. However, insurance coverage is not required for care. Any child under 18 with a medical condition that is within the scope of services provided is eligible for care.

For insurance-related questions, please call our financial counseling hotline at 859-268-5617.