Support services

At Shriners Hospitals for Children Medical Center — Lexington, care is delivered in a medical center designed specifically to serve the medical and emotional needs of children and their families. Care takes place in a facility filled with natural light. The open environment facilitates interaction among patients, parents and families and provides a friendly face to a pediatric medical center built to deliver life-changing care for generations to come. In addition to your medical care, we have the following support services.

ATM

There is an ATM located on the 3rd floor of our medical center.

Transportation to Shriners Medical Center

If you do not have transportation or would like to have it provided for you, local transportation assistance from the Shriners fraternity in your home region may be available. To inquire about transportation, please contact the Shrine Center in your state, located closest to you. Requests should be made as soon as you know the appointment date and time for which transportation is needed.

If you are not sure which Shrine Center to call, contact the hospital between 8 a.m. and 4:30 p.m., at 800-668-4634 or 859-266-2101, and the receptionist will assist you.

Interpretation services

If you require an interpreter, please be sure to let our staff know when you make your appointment. Most of the time, we are able to provide an interpreter to accompany you throughout your appointment. In the event that we cannot find an interpreter to come to the medical center, we have a telephone service that provides interpretation services via phone, which our staff will use with you when you are here.

Internet

Public WI-FI is available. Ask any staff member for assistance.

Lodging

If accommodations are desired or needed, the best way to locate a hotel that suits your needs is to perform a Web search. The medical center's address is 110 Conn Terrace Lexington, KY 40508.

Lexington has a wide range of lodging available in the city. Some hotels offer discounted rates for patients. If the hotel requires proof of appointment for the lower rate, we can provide appropriate documentation.

There is a Ronald McDonald House within ten minutes of the medical center and numerous campgrounds within 20 miles. Please call 859-268-0757 for more information.

If you need assistance making arrangements, contact the medical center at 859-266-2101 or 800-668-4634.

Mail

All incoming mail for patients should be sent to:

Shriners Hospitals for Children Medical Center — Lexington
110 Conn Terrace
Lexington, KY 40508

Outgoing mail can be sent from the reception desk in the lobby.

Parking

The address of the Shriners Hospitals for Children Medical Center is 110 Conn Terrace, Lexington. If you are using a map app to get directions, you will want to input the address of the parking garage next to the Shriners Hospitals for Children Medical Center (110 Transcript Avenue, Lexington). The height at the entrance to the parking garage is 8 feet 6 inches. You will get a parking stub as you enter the garage; please bring it to your appointment so we can validate it. A pedestrian bridge to Shriners Hospitals for Children Medical Center is located on level C of the garage. When you get off the elevator at Level C or enter from parking on level C, turn to the right to access the pedway to Shriners Hospitals for Children Medical Center.

Security

The security team at Shriners Hospitals for Children Medical Center — Lexington provides on-site service 24 hours a day. The security staff will escort you to the parking lot upon request. If you have safety concerns or would like a security escort, please call the security guard at 859-268-5665, or visit the main desk in the lobby of the 3rd floor during regular business hours. After 4:30 p.m. Monday through Friday and on weekends, the security guard will be at the security desk at the back entrance of the hospital.

Telephone

The main Shriners Hospitals for Children Medical Center — Lexington phone number is 859-266-2101.