At Shriners Hospitals for Children, the health and safety of our patients, families, volunteers and staff is our top priority. With the evolving situation regarding COVID-19, we are closely monitoring updates from local health departments and the Centers for Disease Control and Prevention (CDC), and are actively following their recommendations.

If your child has an upcoming appointment, please contact your local Shriners Hospitals for Children location.

Shriners Healthcare for Children — Twin Cities visitor information.

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Medical records and insurance

Medical records and insurance

Medical records

To request copies of your own medical records, or to authorize the disclosure of your medical records to another individual or third party, you will need to complete a HIPAA compliant form and submit your request in writing to the Health Information Services (HIS) department. Note: Please be sure to complete all sections when filling out the form.

Patients, legal guardians and personal representatives with legal authority to make health care decisions on behalf of the individual may obtain medical record copies by one of two methods:

  1. Completing a Patient Request for Information form: (English) (Español), or
  2. Submitting a request to release the medical record through the Shriners Hospitals for Children Patient Portal. (Note: This process does not require completion of the form listed above.)
    • If you already have access to the Shriners Hospitals for Children Patient Portal, see instructions here.
    • If you do not yet have access to the Shriners Hospitals for Children Patient Portal, contact the Shriners Hospitals for Children registration staff or care manager at this location to request an invitation.

Third parties may obtain medical record copies by submitting an Authorization for Disclosure of Health Information form that is completed and signed by the patient and/or legal guardian: (English) (Español).

Requests for copies may take between 10–15 business days to process upon receipt of the authorization form. There may be a charge for copies of your medical records. If there is, we will notify you before copies are made.

Please be advised that records can be transferred between Shriners Children's Twin Cities facilities by calling the health information department at 612-596-6154.

Shriners Children's Twin Cities
Health Information Services
215 Radio Drive, Suite 100
Woodbury, MN 55125

Phone: 612-596-6154
Fax: 612-596-6153
Email: twiroirequest@shrinenet.org

Insurance questions

At Shriners Children's Twin Cities, we provide medical services without barriers. Our practitioners determine the plan of care for all families regardless of their ability to pay. We accept all insurance types and companies, and offer options for financial assistance to those who need help, or are uninsured.

For insurance related questions please contact patient financial services at 612-596-6108.