At Shriners Hospitals for Children, the health and safety of our patients, families, volunteers and staff is our top priority. With the rapidly evolving situation regarding coronavirus disease 2019 (COVID-19), we are closely monitoring updates and alerts from local health departments and the Centers for Disease Control and Prevention (CDC), and are actively following their recommendations.

Please note that Shriners Hospitals for Children does not administer COVID-19 testing or treatment at this time. If your child has an upcoming appointment and you or your child are exhibiting a cough, fever, chills, shortness of breath or flu like symptoms, please contact your local Shriners Hospitals for Children location to reschedule the appointment.

Shriners Healthcare for Children — Twin Cities visitor information.

For the latest updates about COVID-19, please visit the CDC website.

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Outcomes

Outcomes

Patient and family experience

Shriners Healthcare for Children — Twin Cities strives to deliver an exceptional experience for our patients and families. Our caregivers provide the highest quality and compassionate care to children with specialized health care needs. Twin Cities Shriners Healthcare has been nationally recognized by Press Ganey Associates for excellence in patient satisfaction. In 2018, Shriners Healthcare for Children — Twin Cities ranked in the 99th percentile of pediatric facilities nationwide for the category “Likelihood of Recommending Outpatient Services” in 2018.

What our patients and families are saying about us:

“The care and services, from "check-in" to "checking-out" and everything in between, has always given our daughter, and us as her parents, exceptional care and attention. Five stars and beyond!” – February 2018

“Our physician was absolutely wonderful. He took his time explaining everything in depth to us. He was not in a hurry and he made sure we understood everything. We are very thankful to have him as our son's physician.” – April 2018

“Like always, it feels like a second home. People know us on sight and are friendly. We love knowing that our daughter is well taken care of and that the staff actually care about her too.” – May 2018

“The staff and the hospital are always warm, welcoming, friendly and everyone is excited to see you. We love coming to this doctor’s appointment.” – August 2018

“We live 700 miles away and Shriners always makes the trip worth every mile. Excellent care from the first visit and every visit thereafter.” – December 2018

Patient satisfaction metrics

Outpatient services: January 1, 2018 – December 31, 2018

Likelihood of recommending hospital to others for outpatient services chart

(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100, the average score of respondents when asked if they would recommend our hospital to others.)


Overall rating of care graph 

(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100, the average score of respondents when asked to rate the overall experience for outpatient services.)