Patient and family experience

Shriners Hospitals for Children strives to deliver an exceptional experience for our patients and families. Our caregivers provide the highest quality and compassionate care to children with specialized health care needs. Shriners Hospitals for Children has been nationally recognized by Press Ganey Associates for excellence in patient satisfaction.

Shriners Hospitals for Children — Twin Cities consistently ranks in the top decile among pediatric facilities for patient and family satisfaction. In 2016 Shriners Hospitals for Children — Twin Cities ranked in the 99th percentile among pediatric outpatient facilities nationwide for patients’ willingness to recommend services.

Deborah Smith-Wright, M.D., director of pediatrics at the Twin Cities Shriners Hospital, was recognized as a Top Doc in Mpls.St.Paul Magazine in both 2016 and 2017. Dr. Smith-Wright has been managing the medical needs of her patients at the hospital for over 24 years. Her primary focus is on the improvement of patient outcomes and reduction of re-admissions. She also leads the hospital’s Bwell 2gether nutrition initiative – helping families to navigate challenging food insecurity and obesity issues.

What our patients and families are saying about us:

“In our family’s eyes this place performs miracles!  They are definitely there for the kids. The doctors and staff were excellent.” – November 2016

“I was very impressed with the Shriners Hospital facilities, staff and level of care. Wow! Other medical facilities should learn from the best, which is you!  THANK YOU!  We were very impressed with doctors and nurses!” – January 2017

“We have never seen a hospital with such high standards and level of care. We have recommended it to another family. It's hard to believe that all staff at one hospital can be so perfect for this setting.” – April 2017

Patient satisfaction metrics

Outpatient services – October 1, 2016 – March 31, 2017

(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100,
the average score of respondents when asked if they would recommend our hospital to others.)

Outpatient services – October 1, 2016 – March 31, 2017

(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100,
the average score of respondents when asked to rate the overall experience for outpatient services.)