Patient and family experience

Shriners Children's Twin Cities strives to deliver an exceptional experience for our patients and families. Our caregivers provide the highest quality and compassionate care to children with specialized health care needs. Shriners Children's Twin Cities has been nationally recognized by Press Ganey Associates for excellence in patient satisfaction. In 2018, Shriners Children's Twin Cities ranked in the 99th percentile of pediatric facilities nationwide for the category “Likelihood of Recommending Outpatient Services” in 2018.

What our patients and families are saying about us:

“The care and services, from "check-in" to "checking-out" and everything in between, has always given our daughter, and us as her parents, exceptional care and attention. Five stars and beyond!” – February 2018

“Our physician was absolutely wonderful. He took his time explaining everything in depth to us. He was not in a hurry and he made sure we understood everything. We are very thankful to have him as our son's physician.” – April 2018

“Like always, it feels like a second home. People know us on sight and are friendly. We love knowing that our daughter is well taken care of and that the staff actually care about her too.” – May 2018

“The staff and the hospital are always warm, welcoming, friendly and everyone is excited to see you. We love coming to this doctor’s appointment.” – August 2018

“We live 700 miles away and Shriners always makes the trip worth every mile. Excellent care from the first visit and every visit thereafter.” – December 2018

Patient satisfaction metrics

Outpatient services: January 1, 2018 – December 31, 2018

(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100, the average score of respondents when asked if they would recommend our hospital to others.)

(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100, the average score of respondents when asked to rate the overall experience for outpatient services.)