Patient and family experience

Shriners Healthcare for Children — Twin Cities strives to deliver an exceptional experience for our patients and families. Our caregivers provide the highest quality and compassionate care to children with specialized health care needs. Twin Cities Shriners Healthcare has been nationally recognized by Press Ganey Associates for excellence in patient satisfaction. In 2017, Shriners Healthcare for Children — Twin Cities ranked in the top 10 percent among pediatric outpatient facilities nationwide for patients’ willingness to recommend services.

What our patients and families are saying about us:

“In our family’s eyes this place performs miracles! They are definitely there for the kids. The doctors and staff were excellent.” – November 2016

“I was very impressed with the Shriners Hospital facilities, staff and level of care. Wow! Other medical facilities should learn from the best, which is you! THANK YOU! We were very impressed with doctors and nurses!” – January 2017

“We have never seen a hospital with such high standards and level of care. We have recommended it to another family. It's hard to believe that all staff at one hospital can be so perfect for this setting.” – April 2017

Patient satisfaction metrics

Outpatient services – October 1, 2016 – March 31, 2017

(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100,
the average score of respondents when asked if they would recommend our hospital to others.)

Outpatient services – October 1, 2016 – March 31, 2017

(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100,
the average score of respondents when asked to rate the overall experience for outpatient services.)