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Patient and Family Advisory Council

Patient and Family Advisory Council

Mission statement

The Patient and Family Advisory Council (PFAC) at Shriners Children's Twin Cities is committed to serving the children in our communities by fully integrating the family perspective into clinic operations. 

We do this by:

  • Ensuring providers and families work in partnership to generate or redefine policies, programs and clinical care in the best interest of the patient and family
  • Including parents on strategic committees, patient safety efforts and change initiatives
  • Building and promoting family-centered care in collaboration with our multidisciplinary team
  • Ensuring families have a strong voice regarding the care delivered to their children


The goals of the PFAC are to:

  • Provide a vital link between Shriners Children's Twin Cities and the community
  • Provide supportive channels of communication between families and clinic staff
  • Provide input and feedback on delivery of services for patients and their families
  • Review issues referred to the PFAC and provide recommendations
  • Monitor, evaluate and address needs and issues of multicultural families
  • Provide input regarding new and existing program development
  • Promote an environment offering excellent and safe health care through collaboration of families and staff

Benefits of serving on the PFAC

How do patients and families benefit?

  • They gain a better understanding of the health care system
  • They appreciate being listened to and having their opinions valued
  • They become advocates for the patients and for family-centered health care
  • They understand how to become an active participant in their own or their child’s health care
  • They develop relationships with other members on the council
  • They have an opportunity to learn new skills (facilitating groups, listening skills, telling their personal stories)

How does Shriners Children's Twin Cities benefit?

  • We have an effective mechanism for receiving and responding to consumer input
  • Our planning processes are more efficient and we can more readily ensure that our programs, services and policies meet consumer desires, needs and priorities
  • There is an increased understanding and cooperation between patients, families and staff
  • The council is a platform for promoting respectful, effective partnerships between patients, families and clinicians
  • Interactions support our culture of patient-centered care
  • Our community relations are strengthened
  • Collaboration with providers through patient-centered care leads to better self-management of chronic conditions and improved adherence to medication regimens

If you are interested in joining the PFAC and receiving a membership application, or have additional questions, please contact Sara Zimmerman, social worker, via email or phone 612-596-6126.