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Visiting a patient

Visiting a patient

Guidelines for visiting

The healing process is enhanced by the support of family and friends. All visitors must check in at the reception desk in the hospital lobby where they will be given a visitor’s badge. Our hospital strives to maintain the highest level of patient care, professionalism, cleanliness and safety standards. In order to do so, we require these guidelines be followed:

  • Suggested visiting hours are 9 a.m. to 8:30 p.m.
  • Parents/guardians or their representatives (if the parent/guardian is absent) may visit twenty-four (24) hours a day. We encourage one parent/guardian to stay at the bedside and we provide a single cot, bed linens and shower facilities in the patient’s room.
  • All visitors are asked to register at the main lobby reception desk daily before coming to the inpatient care unit. Name tags will be given to visitors to wear at all times while in the hospital.
  • Children of all ages may visit the inpatient care unit; however, those under 18 years of age must be accompanied by an adult when visiting.
  • Visitors known to be ill or who have been exposed to communicable diseases are not allowed to visit.
  • Any restrictions on visiting hours will be fully explained to the patient and family and are determined with their participation. Reasons for this may include:
    • The patient is undergoing care interventions
    • Visitation may interfere with care of other patients
    • Any infection control issues that might arise
    • Court orders that restricts contact with patient/family
    • The visitors exhibits disruptive, threatening or violent behavior
    • The patient requires privacy or rest
  • Visitors must leave the unit if requested by nursing personnel.
  • Visitors are asked to respect patient confidentiality.
  • All visitors must wash their hands when they enter the patient’s room and prior to leaving; nursing staff will share any additional infection control measures that may be necessary.
  • Latex (rubber) balloons are not allowed in the hospital. Patients may receive Mylar balloons.
  • There is a cafeteria on the first floor where visitors are welcome to purchase meals and snacks at their own expense. Cash and checks only; no credit or debit cards are accepted.
  • An ATM machine is available in the clinic lobby. Fees may apply.
  • Vending machines are available in the cafeteria, at your own expense, for snacks and beverages.
  • Shriners Hospital is a tobacco-free facility. If you smoke or use other tobacco or smoking-related products, such as vapor or e-cigarettes, you must leave the hospital grounds to do so.
  • The use of alcohol is not allowed on hospital grounds.

Parent accommodation center (PAC)

We are pleased to offer families the option of on-site lodging while your child receives care at Shriners Hospitals for Children — Twin Cities.

Your local Shrine Center can assist in arranging overnight stays if you need assistance. If you do not know which Shrine Center is closest to you, please call our Parent Accommodation Center office at 612-596-6150.

If your local Shrine Center is arranging your overnight stay, please contact them directly to reserve your PAC room.

If you are making your own PAC reservations, contact: 612-596-6150 or email.

About the PAC

  • Each room has two twin beds, one cot, a phone and a TV.
  • One room is handicapped accessible.
  • Linens and towels are provided.
  • Free parking is offered in our covered ramp.
  • Kitchen facilities are available.
  • Free laundry facilities are available and soap is provided.
  • Meals are available for purchase in the cafeteria.

Cost and length of Stay

Room cost is $40 per night ($45 effective February 1, 2018). Payment in full is required at check-in. Cash, credit cards and checks are accepted.

If you need financial assistance, please contact your sponsoring Shrine Center before you arrive.

Important Information

  • One room per family; maximum of three people per room.
  • You must be 18 years of age or older to reserve a room in the PAC.
  • No pets are allowed except for service animals.
  • No smoking is allowed on hospital premises.
  • The use of alcohol is not allowed on hospital grounds.
  • Hospital staff does not provide personal care assistance or nursing care in the PAC.
  • A visitor badge must be worn at all times.
  • The hospital is locked before and after business hours. To gain access, use the intercom located in the hospital entry at each level of the parking ramp.
  • The hospital is not responsible for lost or stolen items.

Non-PAC lodging

We realize your presence during your child’s stay at the hospital is very reassuring, so we encourage one parent/guardian to stay at the bedside. We provide a single cot, bed linens and shower facilities for the parent staying. For other family members who would like to stay close to the hospital during your child’s stay, there are several hotels nearby. Your care manager can answer any questions you may have about housing in the area surrounding Shriners Hospitals for Children — Twin Cities. Care management can be reached at 612-596-6246.

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