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Appointments and admissions

Appointments and admissions

Research has supported the fact that the earlier a child is referred to our hospital, the more positive and significant the long-term outcome is for that child.

We take pride in providing high-quality health care in a family-centered environment. We believe each child is unique and we treat them as such. Our care is personalized for your child and your family. Ourhealth care professional teams work very closely together to ensure seamless care for your child. We look forward to serving your child’s needs and hope their stay with us will be a pleasant one. If you have questions, please contact us

First-time patients

If your child has a condition treated by Shriners Hospitals for Children — Canada, please contact us. We will partner with you to gather the necessary information to evaluate whether your child can benefit from care at the Canada Shriners Hospital. 

Children up to age 21 are eligible for care at Shriners Hospitals for Children — Canada if, in the opinion of our physicians, there is a reasonable possibility they can benefit from the specialized services available. Acceptance is based on a child’s medical needs.

Registration for appointment and admission 

Please register upon your arrival at the hospital, whether it be for surgery, treatment or an appointment. The admission/registration desk is located near the main entrance, adjacent to ambulatory care.

When coming to the hospital with your child, please bring:

  • Original copy of referral, if sent by fax (first appointment)
  • Medication list, including over the counter drugs, natural products, vitamins, etc. This is important information for your doctor to know if you are given a new prescription. Your own medication may interact with the medication that is being prescribed.
  • Healthcare card insurance information

In Quebec – healthcare card of your child (RAMQ)

  • Newborns who have not yet received a healthcare card are covered by the mother. It is important that the mother of the child bring her RAMQ card
  • Loss of RAMQ healthcare card: If you have lost your healthcare card, call the RAMQ office for a temporary number and give it to the admission clerk. This will be entered in the patient file, until the new RAMQ card is received.
  • RAMQ phone number: 514-864-3411

Other Canadian provinces

  • Healthcare card fees will be covered by your provincial health card as long as it is still valid. We will enter this information into our records and ask you to complete an out-of-province form so we can bill your province.

Non-residents, foreign visitors, refugee status

  • An official document stating your status in the province of Quebec is necessary. Health care fees will be determined on a case-by-case basis, including payment by an insurance company or Shriners Hospitals for Children.

Private insurance information

  • If you are insured, please show your insurance company information to the registration/admission clerk.

Ambulatory care 

The employees in ambulatory care provide care to children with orthopaedic and related conditions on an out-patient basis. We offer care with a multidisciplinary team that includes input from physiotherapists, occupation therapists, nurses, social workers, orthopaedic surgeons and other physicians. The contribution of other paramedical personnel, such as orthotists, enhance the services provided by the department.


  • Clinic visits are by appointment only and may be scheduled Monday through Friday between 8 a.m. and 4 p.m. To reach us, please call 514-282-6971 or toll-free at 800-361-7256, ext. 6971.
  • You can also leave a message on our voicemail and a care coordinator will get back to you as soon as possible.
  • To make an appointment for physiotherapy or occupational therapy, please call the rehabilitation secretary directly at 514-282-7189 on weekdays between 8 a.m. and 4 p.m.

Care coordination 

  • The nurses working in the clinic also function as care coordinators for all patients at Shriners Hospitals for Children — Canada. For patients attending the prosthetic clinic, a physiotherapist assumes this role.
  • The aim of care coordination is to provide each outpatient with a nurse contact who is knowledgeable about the patient's condition and treatment options and can assist with any questions and problems that may arise
  • Patients and families are assigned a care coordinator based on the patient`s specific condition and/or the patient`s attending surgeon. While in clinic, take the time to get to know your child`s care coordinator and share contact information. Nurses are available in clinic during regular operating hours, Monday through Friday from 8 a.m. to 4 p.m.
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