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Frequently asked questions

Frequently asked questions

Frequently asked questions

How do I make an appointment?

Call our toll-free number at 800-361-7256, ext. 6971. Should your call go to voicemail, please leave a message and state your name, child’s name and date of birth, as well as your return number clearly, so that we can call you back promptly. Calls are typically returned within two business days.

What conditions do you treat?

As we offer specialty care, we treat children from birth to age 21 in the areas of orthopaedic muscular and neuromuscular disorders.

Some of the conditions we treat:

  • Arthrogryposis
  • Chest wall anomalies
  • Club feet
  • Congenital or acquired facial deformities
  • Diseases of the bone, joints and muscles
  • Dysplasia of the bones and joints
  • Hand deformities
  • Hip pain and dislocated hips
  • Leg length discrepancy
  • Limb differences
  • Myelodysplasia
  • Orthopaedic conditions associated with cerebral palsy
  • Osteogenesis imperfecta (OI)
  • Plastics
  • Prosthetics
  • Rheumatology
  • Scoliosis (a curved spine), back pain and other spinal deformities
  • Spasticity
  • Spina bifida
  • Sports injuries

What should I bring to our appointment?

We hope you enjoy your visit. Please remember to bring to appointments:

  • Medicare card (newborns who have not yet received a healthcare card are covered by the healthcare card of the mother)
  • Health and insurance cards
  • Medication and dosages list (including over-the-counter and herbal) of medications your child is currently taking
  • Test results, X-rays or any other records completed after your medical records were sent
  • A completed medical history form (you will receive this in your welcome packet)
  • A pair of athletic or zipper-free shorts for your child to wear during examination and/or X-rays. For patients with long hair, please also bring a hair tie.
  • Any orthotic or prosthetic devices your child currently uses

Can I file a complaint about my experience at Shriners Hospitals for Children — Canada?

We are sorry to hear you were less than satisfied with your experience at our hospital. If you have concerns about your care, please talk to the department manager. You may also contact our patient advocate Sharon Brissette via email.

Can I host an event to raise money for your hospital or help promote your hospital through my business?

Thank you for your interest in supporting the valuable mission of Shriners Hospitals for Children — Canada. Please email us or visit our Ways to give page for more information.

Can I volunteer at your hospital?

Thank you for your interest in volunteering. Please visit our Volunteer page for more information.

Can I donate items or toys for children at the Canada Shriners Hospital?

Yes, and we welcome the donations of specific kinds of toys and other items we need for our patients!

Unfortunately, we cannot accept:

  • Used toys
  • Plush toys
  • Used car seats
  • Used clothes
  • Diapers
  • Decorative hanging quilts
  • Any items that contain rubber or latex, including balloons

To see a list of the items we can accept, and the process for making your donation, please visit our Ways to give page.

Can I donate money or finances to your hospital?

You may donate securely and conveniently online. Please designate the Canada Shriners Hospital or applicable hospital department when making an online donation.

You may also contact Loretta Drudik, our associate development director at 514-842-4464, ext. 7188 or by email. She can help you learn more about a variety of financial and investment opportunities that support the valuable work of Shriners Hospitals for Children — Canada.

How do I become a Shriner?

Shriners International is a fraternity based on fun, fellowship and the Masonic principles of brotherly love and truth. Learn more about becoming a Shriner.

What is Shriners Hospitals for Children?

Our unique health care system, which has 22 locations in the U.S., Canada and Mexico, is dedicated to improving the lives of children by providing specialty care, conducting innovative research and offering outstanding teaching programs for medical professionals. All care and services are provided regardless of the families’ ability to pay.

What criteria determines a child’s eligibility for care at Shriners Hospitals for Children — Canada?

Children up to age 21 are eligible for care at Shriners Hospitals for Children — Canada if there is a reasonable possibility that they can benefit from the specialized services available. Acceptance is mostly based upon on a child’s medical needs.

What is Shriners International?

The worldwide organization is a fraternity based on fun, fellowship and the Masonic principles of brotherly love, relief and truth. There are nearly 200 Shrine temples (chapters) located throughout the world. Learn more about Shriners International.

What are the directions to the hospital?

If you are using a GPS in your vehicle, please make sure it has been updated recently as our location has changed. GPS devices that have not been updated may lead you to our former location on Cedar Avenue which is now vacant. Please see our Getting here page for driving directions and other transportation information.

Can I tour the hospital?

Please see our Hospital tours page for information.

   
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