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Patient referrals and transfers

Patient referrals and transfers

Referring or transferring patients to Shriners Hospitals for Children — Canada is a simple process, which only involves a phone call. Any child age 21 or younger is eligible for care as long as the child’s condition is within the scope of services provided.

Refer a patient

To refer a patient to Shriners Hospitals for Children — Canada, please contact a referral coordinator and you will be guided through the admissions process by phone at 514-282-7221.

Referral process

For patients within the province of Quebec

All referrals must be faxed to our ambulatory care services at 514-282-7221 or sent via email.

Please include all of necessary information:

  • Last name and first name of child
  • Date of birth of child
  • Health insurance card number and expiry date
  • Mother’s maiden name and first name
  • Father’s name and first name
  • Home address
  • Email address
  • Two phone numbers where you can be reached 

All referrals received will be assessed by a member of our medical team and assigned a priority and a specialty clinic as applicable. 

Due to the fact that some conditions may be more severe than others and in order to ensure the child is assessed appropriately, all appointments will be scheduled according to priority and specialty as assigned by our medical team.

Other provinces in Canada and other countries

Shriners Hospitals for Children — Canada assists children from other provinces by offering a second opinion on conditions that fall within our scope of care. All children are treated regardless of the families’ ability to pay.

For children from other countries, we can offer medical assessment and treatment for those who have conditions that fall within our scope of care and meet certain criteria.

To send a referral of the child (from a province other than Quebec or another country), please follow these few simple steps:

  • All referrals from any other province in Canada can be sent by email or by regular mail to Ambulatory Care Services 1003, Decarie Blvd., Montreal, Quebec, Canada H4A 0A9. We will need specific information regarding the child’s medical history in order to offer a proper medical evaluation.

Please attach any other document that will help asses the child’s condition:

  • All pertinent medical notes
  • Operative reports
  • X-Ray, CT-Scan, MRI (reports and CDs, if possible)
  • Vaccination information (For patients from other countries)
  • Other pertinent information

Applications from outside of Quebec and complex referrals are brought to the chief of staff for medical review. If it is deemed on purely medical criteria (the child is receiving appropriate care at home or there is no orthopaedic component to the condition), a letter will be sent to the person who has requested our help. 

If the child can be helped, then it will be determined whether they should be seen in a clinic in Montreal or at one of our outreach clinics for assessment, such as Bathurst (New Brunswick), Sudbury (Ontario), Gander (Newfoundland and Labrador)  and Halifax (Nova Scotia), or in our satellite clinic in Winnipeg (Manitoba) or by telehealth. For out-of-province applications, the family and referring Shriner will receive an approval letter which confirms the appointment location, date and time with the name of the physician.

For international referrals, an additional step is required. Upon approval from a medical standpoint, your case must be presented to the Board of Governors for approval. The Board meets once a month. Once we have the final decision, our application coordinator will contact you to inform you of the final decision and explain the next steps. As well, children coming from abroad must have a host family and have the ability or support required to pay for their travel to Montreal, including travel insurance and lodging expenses once here. Only the expenses related to the orthopaedic care approved in the application are covered by the hospital. A meeting with the host family to outline these responsibilities takes place prior to final acceptance of an application.

Medical records

Once your referral has been assigned to a specialty clinic, a care coordinator will contact you in order to obtain additional information to better prepare you for your hospital visit.

It is likely that your care coordinator will ask you to mail or fax your medical record notes, biopsy slides, lab results, X-ray films and CT or MRI reports prior to your visit.

Please direct your mail to:

[Care coordinator’s name]
Ambulatory Care
Shriners Hospitals for Children — Canada
1003 Décarie  Blvd.
Montréal, Quebec Canada H4A 0A9

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