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Patient services

Patient services

Patient services

Our patients and their families are the most important people at Shriners Hospitals for Children — Canada, and therefore are at the center of everything we do. Throughout our 90-plus years of providing exceptional specialty care, the foundation of our success has been our interdisciplinary team effort and partnership with the child and parent/guardian. From bedside rounds to weekly planning meetings and follow-up calls, our care team works collaboratively to care for the children entrusted to us. Our nurses, therapists, nutritionists, educators, clinical specialists, physicians, students and all of the other members of the Canada Shriners Hospital team enjoy a rich and highly desirable practice environment. Our care is continuously improved through staff education, listening to patients and their family, collaboration within the interdisciplinary team, staff participation in care-related committees, research findings and the evaluation of care through performance improvement activities. Our patient care services leaders are hands-on, visible and exceptional at supporting their staff to provide the very best possible care.

Family-centered care

Shriners Hospitals for Children — Canada practices family-centered care that embraces the whole family. Parents and caregivers are brought into the care team from the beginning and have resources available ranging from social and emotional services, to support groups, to patient care education. We strive to support families in their natural, caregiving roles by building upon their unique strengths as individuals and as families, recognizing their individuality and respecting their different methods of coping. The collaboration and expertise of the staff with patients and families enables the team to devise a treatment plan that will provide optimal healing for the patient. Patient outcomes are maximized as patients receive most, if not all services right here, at the Canada Shriners Hospital.

Care management

Care coordinators and social workers serve as the main contacts for patients at Shriners Hospitals for Children — Canada. Care coordinators assist with any questions related to appointments, future admissions or general needs patients may have. The care coordinators will assist with planning for surgery, discharge and complex medical needs. The care management staff will arrange referrals to community or health care agencies in the patient’s home town. They assist in care planning, coordinate discharge and related needs, and provide support for transition back to the patient’s home, school and community. Our social workers provide ongoing emotional support throughout the treatment plan and they work with our families to assist in accessing resources.

Nursing

Nurses provide and coordinate patient care in collaboration with the family and other members of the health care team. They act as the patients' advocate and promote health and rehabilitation through education. As part of our nursing care philosophy, we encourage the participation of the family in the patients’ daily care. This participation also makes caring for your child at home easier.

We realize that hospitalization is a stressful time for the entire family. Feel free to approach members of the nursing staff if you have any questions, and please let us know how we may help.

Inpatient care unit

Nurses and staff members in the inpatient care unit provide comprehensive acute care to patients. The staff provides patient/family-centered care to patients before and after surgery. The care encompasses the use of evidence-based practice and its goals remain intuitive towards future development of care, patient/family-centered care and professional staff development.

Rehabilitation services

Rehabilitation services encompass both occupational therapy and physical therapy. Occupational and physical therapies are both important components of care.

Children with orthopaedic and neuro-musculoskeletal conditions are referred to physical and/or occupational therapy from the ambulatory care clinics or during their admission. Physical and occupational therapists initiate the rehabilitation process with the goal of helping children and youth achieve an optimal level of independence.

Occupational therapy strives to improve independence in activities of daily life (dressing, toileting, transferring and leisure) and to maximize function of the upper extremities. Occupational therapists use a vast array of evaluative tools to establish client-centered therapeutic objectives. Various treatment methods, including custom-made orthotics, are used to strengthen, regain movement and prevent deformities. Providing assistive technology, such as prostheses, writing adaptations, aids for daily living, adaptive seating and wheeled mobility to enhance participation in daily life, is congruent with occupational therapy values.

Physical therapy helps children improve in their joint mobility, strength and level of function so that they can optimize their independence and participation in activities. Physical therapy services include a thorough evaluation followed by the instruction of a home exercise program, the use of walking aids, orthotics or prostheses, if indicated, and of safe mobility transfers. Each patient`s program is individualized to meet their needs.

The involvement of the family is crucial to achieve the rehabilitation goals set by the family, child and care team. Communication within the care team and community partners is essential in ensuring continuity of care.

In addition to the clinical activities described above, rehabilitation services is also involved in several collaborative research activities with the clinical research department.

Child life

Child life therapy is available to reduce stresses associated with staying in the hospital and to teach patients coping skills through offering opportunities to play, learn and interact with others in an emotionally and socially safe environment. Play experiences help children express fears and misconceptions of hospitalization and medical procedures. Services include procedural support, pain management techniques, pre-op teaching prior to surgery, group activities and education about upcoming procedures/hospital visits.

Nutrition service

Nutritionists play a vital role in the recovery of burn and orthopaedic patients, as diet is crucial to the healing process. At Shriners Hospitals for Children — Canada, the nutritionists also provide measurements of bone density and nutritional status. Because of their condition, many orthopaedic patients need vitamin and mineral supplementation to strengthen their bones to prevent fractures and grow properly. In addition, nutrition counseling is provided in order to maintain a healthy weight, as well as energy balance.

Services nearby

Poste Canada Post

Poste Canada (avec Pharmaprix)
5038 Rue Sherbrooke Ouest, Montréal QC H4A 1T0

Dry cleaner

Nettoyeur Daoust
4820 Rue Sherbrooke Ouest, Westmount, QC H3Z 1G8
514-369-2525

Nettoyeur Victoria Village
345 Avenue Victoria, Westmount, QC H3Z 2N1
514-484-9672

Nettoyeur Écologique Royal
5866 Rue Sherbrooke Ouest, Montréal, QC H4A 1X5
514-482-3622

Gas

ESSO
2160 Boulevard Décarie, Montréal, QC H4A 3J3
514-484-2255

Shell
3405 Boulevard Décarie, Montréal, QC H4A 3J4
514-481-0940

Pharmacy

Proximed pharmacie affiliée - Caron et Quesnel
5515 Rue Saint-Jacques, Montréal, QC H4A 2E3
514-303-0660

PJC Jean Coutu
5107 Rue Sherbrooke Ouest, Montréal, QC H4A 1T2
514-483-2850

Pharmaprix
5038 Rue Sherbrooke Ouest, Montréal, QC H4A 1S7
514-484-3531

Uniprix Clinique Donald H. Pearson et Bertrand C-Tenoudji (Pharmacie affiliée)
5025, Rue Sherbrooke Ouest, Suite 102, Montréal, QC H4A 1S9
514-484-2222

Bank

BMO Bank of Montreal - Sherbrooke
4817 Rue Sherbrooke Ouest, Westmount, QC H3Z 1G6
514-846-0304

BMO Bank of Montreal – Monkland
5501 Av de Monkland, Montréal, QC H4A 1C8
514-877-9028

CIBC Branch & ATM
4854 Rue Sherbrooke Ouest, Westmount, QC H3Z 1H1
514-482-4999

Desjardins
5355 Rue Sherbrooke Ouest, Montréal, QC H4A 1V7
514-845-3534

RBC Royal Bank
4849 Sherbrooke St West, Westmount, Québec H3Z 1G6
514-874-8483

Banque Laurentienne
4848 Rue Sherbrooke Ouest, Westmount, QC • H3B 1G8
1-800-252-1846

Gym

Energie Cardio
6610 Sherbrooke Ouest, Montréal, QC H4B 1N7 (entre Cavendish et Walkley)
514-487-2332

Crossfit Montreal
4850 St Ambroise, Montréal, QC H4C 3N8
514-678-6867

CrossFit Westmount
5024 Rue Sherbrooke Ouest, Montréal, QC H4A 1S7
514-802-5477

YMCA - Notre-Dame-De-Grace
4335 Hampton Ave, Montréal, QC H4A 1B6
514-486-7315

YMCA – Westmount
4585 Rue Sherbrooke Ouest, Westmount, QC H3Z 1E9
514-931-8046

Gym Les Géants, Complexe récréatif Gadbois
5485 Chemin de la côte St-Paul, Montréal (Québec)
514-933-1634

Outdoors

Terrasse St. Ambroise
5080 Rue Saint-Ambroise, Montréal, QC H4C 2G1, Canada
514-939-3060

Allo Vélo (Bike shop & Café)
5165 Rue Notre-Dame Ouest, Montréal, QC H4C 1T4
514-937-8356

BIXI Montreal

Grocery store

Metro
4840 Rue Sherbrooke Ouest, Westmount, QC H3Z 1G8
514-488-4083

Loblaws
6600 Rue Saint-Jacques , Montréal, QC H4B 1V8
(514) 481-6959

Super C
6900 Rue Saint-Jacques, Montréal, QC H4B 1V8
514-484-3136

Provigo
5595 Av de Monkland, Montréal, QC H4A 1E1
514-482-7273