At Shriners Hospitals for Children, the health and safety of our patients, families, volunteers and staff is our top priority. With the evolving situation regarding COVID-19, we are closely monitoring updates from public health agencies, our affiliates, and provincial and federal governments.

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Satisfaction and quality of services

Satisfaction and quality of services

Satisfied with our services

The quality of services at our institution and the enforcement of user rights are important to us. Shriners Children's relies on a skilled and dedicated team that has your satisfaction at heart.

You are satisfied with the care and services you received. Let us know. We are always happy to get your feedback. Our employees appreciate your comments.

To send us your comments, thanks, suggestions or congratulations, contact us at the following email address: satisfaction@shrinenet.org.

Complete this form and attach to email address above.

Unsatisfied with our services

We pride ourselves on providing safe and efficient care to our patients and families which is why your concerns are important to us. It may happen that you are not satisfied with the services you received or that you should have received.

Expressing your dissatisfaction can be a very good thing, as you can help us improve the quality of our services. We encourage you to let us know about anything that might help us get better.

By the implementation of the Act to strengthen the complaint examination system of the health and social services network, in particular for users who receive services from private institutions (free translation, the French language version of the Act remains true*), the Office of the Service Quality and Complaint Commissioner of a public health and social services establishment is mandated to examine complaints from users of designated private establishments on its territory.

* Loi visant à renforcer le régime d’examen des plaintes du réseau de la santé et des services sociaux notamment pour les usagers qui reçoivent des services des établissements privés.

As of June 1, 2021, if you wish to receive assistance to file a complaint or to receive service in regard to health services and social services, file a complaint or report a situation of abuse:

Contact the Office of the Service Quality and Complaints Commissioner of the CIUSSS West Central Montreal.

Office of the Service Quality and Complaints Commissioner
CIUSSS West Central Montreal

3755, Côte-Sainte-Catherine Road
Montreal (Quebec) H3T1E2
Phone: 514-340-8222, ext. 24222
Email: ombudsman.ccomtl@ssss.gouv.qc.ca
Web page: www.ciussswestcentral.ca/complaints

Consult the MSSS brochure: The Complaint Examination System.