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Visiting a patient

Visiting a patient

The healing process is enhanced by the support of family and friends. All visitors must check in at the reception desk at the hospital main entrance where they will be given a visitor’s bracelet. Our hospital strives to maintain the highest level of patient care, professionalism, cleanliness and safety standards. In order to do so, we require these guidelines be followed:

  • Visitors known to be ill or who have been exposed to communicable diseases are not allowed to visit.
  • Latex (rubber) balloons are not allowed in the hospital. Patients may receive mylar balloons.
  • Though we have unlimited visiting hours, only one parent or family member over the age of 18 may stay overnight.
  • There are no specific visiting hours for siblings, friends and relatives. However, we ask that all families remain respectful of space required to ensure a safe and comfortable environment for all patients of the unit.
  • At times, nurses may restrict visiting hours and/or the presence of underage children without adult supervision if it is interfering with patient care or safety guidelines.
  • The cafeteria, located on the sixth floor serves breakfast, lunch and supper. Vending machines and a microwave are also available in the cafeteria 24 hours a day. Food, beverages and snacks are at your own expense.

Every effort is made to provide families with accommodation. Accommodation for one family member is discussed with the nurse. One parent or close family member over 18 years of age is allowed to room with the child. A parent accommodation room is available and is assigned by nursing staff, according to needs.

A built-in bed is located in the child’s room. Linens are available from the nursing staff. Parents may not sleep on the hospital beds and children are not allowed to sleep on the built-in bed.

Washrooms and showers are available in each room and are for parent and patient use.

A cupboard and lockers are available for the storage of suitcases, coats, etc. Keys for the lockers can be obtained from the in-patient unit clerk. Valuables should be left at home. The hospital will not be held liable for the loss, theft or damage of personal belongings.

Family lounge

A family lounge is located on the fourth floor and is equipped with a TV and a computer. Wi-Fi is available. Food is permitted in the lounge. Please keep this area tidy.


Your child’s room and the family lounge are equipped with a telephone that may be used for local calls by dialing 9+ local phone number (at no charge).

Long distance calls can be made by dialing 9-1-800-555-1111 at the caller’s expense.

The use of mobile phones is permitted in the hospital.


Safety is everyone’s concern. Although our staff is highly trained to deal with emergencies, please familiarize yourself with the location of emergency exits.

The emergency measures floor plan can be found on the walls throughout the hospital. Consult them to find out about the actions to be taken in the event of an incident. We ask that all hospital rules and regulations be respected.

We ask that all hot beverages be transported in an appropriate container with a lid, in order to avoid the risk of burn injuries.

If your child is admitted for day surgery, treatment or a hospital stay, an identification bracelet will be placed on their arm. Please make sure it is always in place, and if broken or the writing is not clear, ask for it to be replaced. Always make sure the name on the bracelet is the correct name. It is important since some children are too young or cannot pronounce their name.

Special considerations

Smoking and vaping is prohibited in the hospital and on hospital grounds. Ask a nurse for an information pamphlet on the hospital smoking policy and healthy living initiatives.

You may bring your electronic devices to the hospital. Please note that Shriners Hospitals for Children — Canada will not be held responsible for any damage or loss/theft of your electronic devices, so we ask that you store them out of harm’s way and never leave then unattended.

We want to ensure that your health record remains confidential. By law, health information can only be given to a patient, parents or legal guardians.

If you need access to your chart or a copy, the request can be made at the medical records department. You will need to fill out a consent form for release of information. If your child is 14 years or older, by law they will need to sign the consent form regarding treatment, surgery, transfusion, etc.

You can contact our medical records department by phone, fax or by regular mail, or meet someone in person, while in the hospital.

Hours of service: Monday through Friday, 8 a.m. to 4 p.m.
Phone: 514-282-6981
Toll free: 1-800-361-7256 ext. 6981
Fax: 514-842-6826

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