At Shriners Hospitals for Children, the health and safety of our patients, families, volunteers and staff is our top priority. With the evolving situation regarding COVID-19, we are closely monitoring updates from local health departments and the Centers for Disease Control and Prevention (CDC), and are actively following their recommendations.

If your child has an upcoming appointment, please contact your local Shriners Hospitals for Children location.

Shriners for Children Medical Center — Pasadena visitor information.

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Appointments and admissions

Appointments and admissions

First-time patients

If your child has a condition treated by Shriners for Children Medical Center — Pasadena, they may be referred by their pediatrician or primary care physician; however, you may also contact the medical center directly to request that your child be seen by one of our specialists. Your referral coordinator will partner with you to gather the necessary information to allow our physician leadership to evaluate whether your child can benefit from our care. Your file will be reviewed and an appointment may be scheduled. All care is provided regardless of the families' ability to pay.

To request an appointment, call 888-486-KIDS (5437).

Clinic patients

Have you been seen at our medical center before and need to connect with our clinic? Call 626-389-9421.

Surgery patients

If you have questions about your scheduled surgery or the admission process, please call our surgery scheduler at 626-389-9520.

Tijuana Ambulatory Clinic patients

To request an appointment, call 664-977-2500 ext. 1 or send an email to CITAS TIJUANA.

Who is eligible for treatment?

Admission is based on age and diagnosis. Any child up to the age of 18 is eligible for care, as long as the child’s condition is within the scope of services provided.

What happens if we are accepted for care?

As the legal guardian of a new patient, you will receive a packet of information in the mail that includes the following items:

  • A letter noting the initial appointment date and time. The letter also will include the name and telephone number of the person to contact if you have questions about your first visit
  • Several pre-registration forms
  • A checklist of things to bring on your first visit
  • A map and directions to the medical center
  • A listing of our affiliated Shrine centers that provide transportation to the hospital

What happens if we are not accepted for care?

Our social worker will call you directly if your child’s condition is not within the scope of services provided at the Shriners for Children Medical Center. If we are unable to reach you by telephone, you will receive a letter in the mail.

What should I bring to my first appointment?

You will need to bring several documents to your first appointment. Please use this checklist when preparing for your first appointment:

  • Condition of acceptance: You should receive a copy of this form along with your initial appointment letter. The form must be signed by a parent/guardian and witnessed by someone age 18 or older. By signing this form, you are giving Shriners for Children Medical Center permission to treat your child.
  • Applicable legal documents: Please bring any legal documents pertaining to custody, divorce, separation, adoption or name change of a parent or child.