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Frequently asked questions

Frequently asked questions

How do I make an appointment?

Simply call our toll-free number at 888-486-5437 to make an appointment. If you receive our voicemail, please leave a message and state your return number clearly, so that we may call you back promptly.

What conditions do you treat?

At our specialty medical center, we treat kids from birth to age 18 in the areas of orthopaedics, cleft lip and palate, and plastic surgery. Some of the conditions we treat include:

  • Cleft lip and palate
  • Club feet
  • Congenital or acquired facial deformities
  • Diseases of the bone, joints and muscles
  • Dysplasia of the bones and joints
  • Flat feet
  • Hand deformities
  • Hip pain and dislocated hips
  • Leg length discrepancy
  • Limb differences
  • Orthopaedic conditions associated with cerebral palsy
  • Osteogenesis imperfecta (OI)
  • Scoliosis (a curved spine), back pain and other spinal deformities
  • Spina bifida
  • Sports injuries

What insurance do you accept?

Shriners for Children Medical Center accepts many types of insurance, including Medi-Cal/Caid, managed care and private payer. Children up to age 18 are eligible for care if, in the opinion of our physicians, there is a reasonable possibility they can benefit from the specialized services available. Treatment is provided based on medical need, regardless of the families’ ability to pay. For more information, or if you have additional questions regarding insurance, please call revenue cycle at 626-389-9414.

What should I bring to our appointment?

We hope you enjoy your visit. Please remember to bring:

  • Insurance card
  • Primary care physician’s or clinic’s name and address
  • Referring physician’s name and address
  • Medication and dosages list (including over-the-counter and herbal) of medications your child is currently taking
  • Test results, X-rays or any other records completed after your medical records were sent
  • A pair of athletic or zipper-free shorts for your child to wear during examination and/or X-rays. For patients with long hair, please also bring a hair tie.
  • Any orthotic or prosthetic devices your child currently uses

Can I host an event to raise money for or help promote your medical center through my business?

Thank you for your interest in supporting the valuable mission of Shriners for Children Medical Center, please visit the Ways to give page for more information.

Can I volunteer?

Thank you for your interest in volunteering. Please visit the Volunteer page for more information.

Can I donate items or toys?

Yes, and we welcome the donations of specific kinds of toys and other items we need for our patients!

Unfortunately, we cannot accept:

  • Any items that contain rubber or latex
  • Decorative hanging quilts
  • Diapers
  • Used car seats
  • Used clothes
  • Used toys
  • Blankets
  • Hand-made items 

To see a list of the items we can accept and the process for making your donation, please visit the Ways to give page.

Can I donate money or finances?

You may donate securely and conveniently online. Please designate the Shriners for Children Medical Center or applicable hospital department when making the donation. You may also contact our donor development office at 626-389-9561 to learn more about a variety of ways you can make a charitable gift to the hospital and help us transform the lives of the children we serve by providing exceptional medical care.

Can I file a complaint about my experience at Shriners for Children Medical Center?

We are sorry to hear you were less than satisfied with your experience here. If you have concerns about your care, please talk to the department manager. You may also contact our patient advocate, Janet Amirkhanian by phone at 626-389-9558 or by email. Please view our Concerns, compliments and suggestions document for more information on providing feedback to help us improve.

How do I become a Shriner?

Shriners International is a fraternity based on fun, fellowship and the Masonic principles of brotherly love and truth. Learn more about becoming a Shriner.

What is Shriners Hospitals for Children?

Our unique health care system, which has 22 locations in the U.S., Canada and Mexico, is dedicated to improving the lives of children by providing specialty care, conducting innovative research and offering outstanding teaching programs for medical professionals. All care and services are provided regardless of the families’ ability to pay.

What criteria determine a child’s eligibility for care at Shriners for Children Medical Center?

Children up to age 18 are eligible for care at Shriners for Children Medical Center if there is a reasonable possibility that they can benefit from the specialized services available. Acceptance is based solely on a child’s medical needs.

What is Shriners International?

The worldwide organization is a fraternity based on fun, fellowship and the Masonic principles of brotherly love, relief and truth. There are nearly 200 Shrine temples (chapters) located throughout the world. Learn more about Shriners International.

   
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