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Patient and family experience

Shriners for Children Medical Center strives to deliver an exceptional experience for our patients and families. Our caregivers provide the highest quality and compassionate care to children with specialized health care needs. Shriners for Children Medical Center has been nationally recognized by Press Ganey Associates for excellence in patient satisfaction.

We consistently rank amongst the top performing pediatric facilities for patient and family satisfaction. Our medical center ranked in the 86th percentile of pediatric ambulatory facilities nationwide for physician services for 2016.

What our patients and families are saying about us:

“Thank you to the Shriners staff for doing a very good job on keeping our little loved ones happy with care they need. Love Shriners! Thank you.” – February 2017

“Our experience is great every time we go. The customer service is great and the staff is excellent. I love how attentive they are to our son.” – March 2017

“My son has been coming here since he was 2 years old. Since then, he has had two life-changing surgeries. We love Shriners.” – April 2017

Patient satisfaction metrics

Ambulatory surgery services – October 1, 2016 – March 31, 2017


(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100,
the average score of respondents when asked to rate the overall physician experience for
ambulatory surgery services