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Outcomes

Outcomes

Patient and family experience

Shriners for Children Medical Center — Pasadena strives to deliver an exceptional experience for our patients and families. Our caregivers provide the highest quality and compassionate care to children with specialized health care needs. Shriners for Children Medical Center has been nationally recognized by Press Ganey Associates for excellence in patient satisfaction.

We consistently rank amongst the top performing pediatric facilities for patient and family satisfaction. Our medical center ranked in the 95th percentile of pediatric ambulatory facilities nationwide for physician services for 2018.

What our patients and families are saying about us:

"I was very happy with the care received. The staff is knowledgeable, friendly and easy to communicate with." – December 2018

"It's a very friendly place. You feel at home and really comfortable. Everyone really takes their time...you aren't rushed through your appointment." – July 2018

“My kid loves going to Shriners. It's so kid focused – from the play area to the projection screen, toys, movies, etc. It's nice to see it so kid focused...love the free parking too!" – January 2018

“My first time at the new location...the staff has not changed! Still super sweet, attentive and helpful. No waiting time. I love you Shriners! Thank you for treating my baby like family." – January 2018

“I appreciated that my son was able to be fitted for his orthotics the same day as our visit. The staff was attentive to my son, as well as myself (being 7 months pregnant). They offered me water and assistance with my son in his wheelchair." – January 2018

Patient satisfaction metrics

Ambulatory surgery services – October 1, 2016 – March 31, 2017

Graph

(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100,
the average score of respondents when asked to rate the overall physician experience for
ambulatory surgery services