At Shriners Hospitals for Children, the health and safety of our patients, families, volunteers and staff is our top priority. With the evolving situation regarding COVID-19, we are closely monitoring updates from local health departments and the Centers for Disease Control and Prevention (CDC), and are actively following their recommendations.

If your child has an upcoming appointment, please contact your local Shriners Hospitals for Children location.

Shriners for Children Medical Center — Pasadena visitor information.

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Support services

Support services

At Shriners for Children Medical Center — Pasadena, care is delivered in a patient-/family-centered model, which means the patient and family are the focus. In addition to your medical care, we have the following support services and accommodations.

Play areas

Shriners for Children Medical Center offers an outdoor playground area located on the first floor near security 

Transportation services

Visit the Getting here page for details.

Interpreter services

Shriners for Children Medical Center offers interpretive services for you and your child. It is vital to ensure that you have accurate information about your child’s care. We have Spanish interpreters onsite and use per diem interpreters and telephonic interpreter services for Spanish as well as other languages.

Social worker

At Shriners for Children Medical Center, our social workers are an important part of your child's care team. Our social workers know that your child’s illness or complex medical needs can be challenging and stressful not just for the patient, but for all members of your family. Shriners for Children Medical Center practices family-centered care that embraces the entire family. Our goal is to provide the whole family with the support, resources and interventions that will strengthen your family’s ability to cope with your child’s illness or medical needs.

To contact the social work department, please call 626-389-9437 Monday through Friday, 8 a.m. – 4:30 p.m.


The main number to Shriners for Children Medical Center is 626-389-9300.

Telephones are available in each patient room. These phones are restricted to incoming calls only. For the comfort of the other patients, we request that all calls are made before 8 p.m. An exception may be made for calls outside the United States due to time zone differences. Charges for all calls made by patients/parents are the responsibility of the patient/parent.


There is an ATM located by the vending machines on the first floor near the elevators.


The security team at Shriners for Children Medical Center provides on-site service 24 hours a day. The security staff will escort you to the parking garage upon request. If you have safety concerns or would like a security escort, please call the security guard at 626-389-9320 or visit the main desk in the lobby.