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Frequently asked questions

Frequently asked questions

Frequently asked questions

How do I make an appointment for a new patient? What about an appointment for an existing patient?

Call our new patient intake line at 215-430-4041. Calls are typically returned within two to three business days.

Existing patient appointments can be made by calling 215-430-4073.

What conditions do you treat?

At our pediatric specialty hospital, we treat kids from birth to age 18 in the areas of orthopaedics, spinal cord injury, rehabilitation and acute and sub-acute rehabilitation. Some of the conditions we treat:

  • Arthrogryposis
  • Brachial plexus injuries
  • Club feet
  • Diseases of the bone, joints and muscles
  • Dysplasia of the bones and joints
  • Flat feet
  • Fractures
  • Hand deformities
  • Hip pain and dislocated hips
  • Leg length discrepancy
  • Limb differences
  • Orthopaedic conditions associated with cerebral palsy
  • Osteogenesis imperfecta (OI)
  • Scoliosis (a curved spine), back pain and other spinal deformities
  • Spina bifida
  • Spinal cord injuries
  • Sports injuries

Learn more about the conditions we treat

What insurance do you accept?

Shriners Hospitals for Children — Philadelphia accepts many types of insurance, including Medicaid, and will work with all families regardless of their insurance or ability to pay. For more information, or if you have additional questions, please call 215-430-4050.

What should I bring to our appointment?

We hope you enjoy your visit. Please remember to bring the following to appointments:

  • A list of current medications your child is taking
  • X-rays
  • Your child’s primary care provider’s name, address, phone and fax number

Do you have parking onsite?

Yes, we have a parking garage. It is free for patients; all others will need to purchase a token with cash for $1. We are between Tiago Street and Venango Street, closer to Venango Street but still on Broad Street.

The entrance to the garage is halfway down the block near the yellow flags. After pulling into the drop off driveway, continue forward to enter the garage. Please stop at the security gate and push the button to contact security.

My child has scoliosis, how can I learn more about your scoliosis care in Philadelphia?

Contact Lisa Kreibel, RN by email or phone 215-430-4028.

My child has a spinal cord injury. How can I learn more?

See our spinal cord injuries page for more information on our rehabilitation/spinal cord injury care. You may also contact Kim Curran, RN, BSN, on our spinal cord injury team directly by email or phone 215-430-4087.

Can I file a complaint about my experience at Shriners Hospitals for Children — Philadelphia?

We are sorry to hear you were less than satisfied with your experience at our hospital. If you have concerns about your care, please talk to the department manager. If your concern has not been resolved, you may contact our hospital performance improvement director, Ed Vander Loop, by email or by phone 215-430-4052. Please view our Concerns, Compliments and Suggestions document for more information on how to provide feedback about ways we can improve.

Can I host an event to raise money for your hospital or help promote your hospital through my business?

Thank you for your interest in supporting the valuable mission of Shriners Hospitals for Children — Philadelphia. Please visit the Ways to give page for more information.

Can I volunteer at your hospital?

Thank you for your interest in volunteering. Please visit the Volunteer page for more information.

Can I donate items or toys for children at the Philadelphia Shriners Hospital?

Yes, for more information please visit our Ways to give page.

Please note, we unfortunately cannot accept:

  • Any items that contain rubber or latex
  • Decorative hanging quilts
  • Diapers
  • Used car seats
  • Used clothes
  • Used stuffed animals
  • Used toys

Can I donate money or finances to your hospital?

You may donate securely and conveniently online.

You may also contact Ms. Terry Diamond, our Philadelphia development director by email or by phone at 215-430-4055. She can help you learn more about a variety of financial and investment opportunities that support the valuable work of Shriners Hospitals for Children — Philadelphia.

How do I become a Shriner?

Shriners International is a fraternity based on fun, fellowship and the Masonic principles of brotherly love and truth. Learn more.

What is Shriners Hospitals for Children?

Our unique health care system, which has 22 locations in the U.S., Canada and Mexico, is dedicated to improving the lives of children by providing pediatric specialty care, conducting innovative research and offering outstanding teaching programs for medical professionals. All care and services are provided regardless of the families’ ability to pay.

What criteria determine a child’s eligibility for care at Shriners Hospitals for Children?

Children up to age 18 are eligible for care at Shriners Hospitals for Children if there is reasonable possibility they can benefit from the specialized services available. Acceptance is based solely on a child’s medical needs.

What is Shriners International?

The worldwide organization is a fraternity based on fun, fellowship and the Masonic principles of brotherly love, relief and truth. There are nearly 200 Shrine temples (chapters) located throughout the world. Learn more.

   
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