At Shriners Hospitals for Children, the health and safety of our patients, families, volunteers and staff is our top priority. With the evolving situation regarding COVID-19, we are closely monitoring updates from local health departments and the Centers for Disease Control and Prevention (CDC), and are actively following their recommendations.

If your child has an upcoming appointment, please contact your local Shriners Hospitals for Children location.

Shriners Hospitals for Children — Philadelphia visitor information.

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Medical records and insurance

Medical records and insurance

Medical records

To request copies of your medical records, you may contact health information services at 215-430-4045.

Medical records are confidential. Therefore, we must confirm your identity before releasing a copy of the medical record. You can obtain the necessary authorization form while at Shriners Hospitals for Children in the medical records department. Or you can request copies of your own medical records or authorize the disclosure of your medical records to another individual or third party To do this, you will need to complete a HIPAA compliant form and submit your request in writing to the Health Information Services (HIS) department. Note: Please be sure to complete all sections when filling out the form.

Patients, legal guardians and personal representatives with legal authority to make health care decisions on behalf of the individual may obtain medical record copies by one of two methods:

  1. Completing a Patient Request for Information form: (English) (Español), or
  2. Submitting a request to release the medical record through the Shriners Hospitals for Children Patient Portal. (Note: This process does not require completion of the form listed above.)
    • If you already have access to the Shriners Hospitals for Children Patient Portal, see instructions here.
    • If you do not yet have access to the Shriners Hospitals for Children Patient Portal, contact the Shriners Hospitals for Children registration staff or care manager at this location to request an invitation.

Third parties may obtain medical record copies by submitting an Authorization for Disclosure of Health Information form that is completed and signed by the patient and/or legal guardian: (English) (Español).

Requests for copies take 10 to 15 business days to process upon receipt of the authorization form. There may be a $1.46-per-page charge depending on the size of the request.

Insurance questions

At Shriners Hospitals for Children — Philadelphia there are no barriers to care. Doctors determine the course of care and all care is provided regardless of the families' ability to pay.

If the child is covered by private insurance or a state funding plan, the hospital will bill and accept reimbursement for services provided at our hospital. However, insurance coverage is not needed for care. Any child under 18 with a medical condition that is within the hospital’s scope of services is eligible for care.

For insurance related questions, please call 215-430-4050.

Please have all insurance information such as primary, secondary or tertiary insurance coverage readily available at the time of scheduling an appointment and upon arrival of your confirmed appointment. However, lack of insurance coverage does not determine if care will be provided.