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Medical records and insurance

Medical records and insurance

Medical records

To request copies of your medical records, please contact health information services at 215-430-4045.

You will be asked to complete an Authorization for Disclosure of Health Information form, which we can send you by fax or email. If you prefer, you may pick up a form in person by stopping by the health information services office during our regular business hours: 8 a.m. – 4:30 p.m., Monday – Friday.

Requests for copies take 10 to 15 business days to process upon receipt of the authorization form. There may be a $1.46-per-page charge depending on the size of the request.

Insurance questions

At Shriners Hospitals for Children — Philadelphia there are no barriers to care. Doctors determine the course of care and all care is provided regardless of the families' ability to pay.

If the child is covered by private insurance or a state funding plan, the hospital will bill and accept reimbursement for services provided at our hospital. However, insurance coverage is not needed for care. Any child under 18 with a medical condition that is within the hospital’s scope of services is eligible for care.

For insurance related questions, please call 215-430-4050.

Please have all insurance information such as primary, secondary or tertiary insurance coverage readily available at the time of scheduling an appointment and upon arrival of your confirmed appointment. However, lack of insurance coverage does not determine if care will be provided.

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