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Support Services

Support Services

Support Services

At Shriners Hospitals for Children — Philadelphia, all of our care is delivered in a patient and family-centered model. In addition to your medical care, we have the following support services and accommodations.

School services

School services are available for school-aged students who will be hospitalized as an inpatient or staying at Ronald McDonald House for two weeks or longer and receiving medical or rehabilitation services. School services are provided three to four days a week for one hour per day. The teacher will follow the student’s curriculum brought from home, with the goal of assisting the student in staying on track with the rest of their class. Please bring your child’s school books, worksheets, assignments and school contact information with you.

If you would like more information on school services, or to speak directly with our teacher prior to coming to the hospital, please contact the rehabilitation department at 215-430-4115.

Recreation areas

Younger child recreation areas are located:

  • Fishbowl – 5th floor
  • Outdoor terrace – 5th floor (weather permitting)
  • Central activity area – 6th floor

The Fishbowl is designed especially for our younger patients up to 12 years with toys and play materials, a TV and other games. The Fishbowl also includes a small parent table/sitting area for socializing and/or a coffee break.

Teenage (12-21) recreation areas are located:

  • Teen lounge – 5th floor
  • Outdoor terrace – 5th floor (weather permitting)
  • Central activity area – 6th floor

The teen lounge is designed especially, and only available, for our patients aged 12 - 21 years, as a fun place to meet other teen patients and to visit with peers. The teen lounge is open for patients from 9 a.m. – 9 p.m. daily.

Family and friends visiting areas (2 or more visitors) are located:

  • Central activity area – 6th Floor

Parent lounge areas are located:

  • Fishbowl – 5th floor
  • Outdoor terrace – 5th floor (weather permitting)
  • Central activity area – 6th floor
  • Surgical waiting room – 7th floor
  • Parent lounge – 8th Floor

Transportation services

Visit the Getting here page for details.

Interpreter services

Shriners Hospitals for Children — Philadelphia offers interpretive services for you and your child. It is vital to ensure that you have accurate information about your child’s care. The interpretation/translations department uses certified interpreters of many languages to provide in-person and telephone interpretation during the provision of clinical services. We provide medical interpretation services to patients and families from all over the world.

Mail

All incoming mail for patients should be sent to:

Shriners Hospitals for Children — Philadelphia
Attn: [Patient name and room number, if known]
3551 N. Broad Street
Philadelphia, PA 19140

  • Outgoing mail can be sent using the mailbox located in the mailroom on the first floor.
  • Arrangements can be made through the nursing/supply chain management department for mailing larger packages. All shipping costs are the responsibility of the parent/patient.
  • Mail received after a patient is discharged will be forwarded to the home address of the patient.

Telephones

The main number to Shriners Hospitals for Children — Philadelphia is 215-430-4000.

  • Telephones are available in each patient room. These phones are restricted to incoming calls and local calls only.
  • Outgoing long distance phone calls can be made on the pay phones on the first floor near the security command center.

Internet/computer access

There are computers available with internet access on the sixth floor in the resource room, as well as free WIFI access using our PFA network throughout the hospital.

ATM

The ATM is located next door in Boyer Pavilion, at Temple University Hospital.

   
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