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Frequently asked questions

Frequently asked questions

Why is Shriners Hospitals for Children different?

Shriners Hospitals for Children — Portland is truly a special place because of the way we offer care. Following are a few of the many things that set us apart from other health care providers:

  • We are a specialty hospital, focusing exclusively on pediatric orthopaedics and cleft lip and palate care.
  • We provide all care regardless of the families’ ability to pay. Even if you are uninsured, or your insurance has denied a claim, you will receive the same specialized care without fear of overwhelming medical debt.
  • Our interdisciplinary care means that we can provide wraparound services for each patient, offering medical care, therapy, orthotics and prosthetics, motion analysis, social workers, child life specialists and so much more, all under one roof, with all teams working together to coordinate your child’s care.
  • Our family-centered approach includes things like on-site housing for family members while your child is an inpatient, outreach clinics that deliver the care directly to your child in Anchorage and Medford, and transportation assistance that we are able to provide in coordination with regional Shrine Centers.

I’m an adult with an orthopaedic condition. Can I be treated at the Portland Shriners Hospital?

To be accepted as a new patient at Shriners Hospitals for Children — Portland, you must be under age 18. If you are a current Shriners Hospitals patient on your 18th birthday, we may provide some services up to age 21.

Do you provide housing accommodations for families?

Each inpatient room has a bed for one parent or guardian to stay with your child. For children staying in the inpatient unit, Shriners Hospitals for Children — Portland has a limited amount of rooms for a parent or guardian if they are unable to stay in their child's room. These rooms are available on a case-by-case basis. You can find more information about our family quarters on the Support services page.

What if I don’t have insurance, or my insurance doesn’t cover the entire cost of my child’s care?

Shriners Hospitals for Children — Portland remains true to its mission to treat all patients regardless of their families' ability to pay. However, as part of our contact agreements with insurance carriers, we are required to inform patients of their copay and deductible balances, as well as co-insurance amounts. The Portland Shriners Hospital will send balance statements to each patient’s guardians to inform them of account balances. These statements will reflect what was billed by us, what was paid by your insurance carrier and what amount is left on your account. If the balance on your account produces an undue hardship on your family, please contact our financial counseling office at 503-221-3702 to evaluate assistance options.

Is there patient parking at your hospital?

Parking is available at no charge to patients and visitors.

How secure is your hospital? What should I do if I am concerned about a safety issue?

We take the safety of our patients very seriously. Our safety and security team is nationally recognized and accredited, and has a number of practices in place to ensure our facility’s safety:

  • Our hospital is staffed with specialized and certified security officers 24 hours a day, and is equipped with a sophisticated electronic surveillance and access control system. In addition to responding to emergencies, safety issues and conducting investigations, our staff provides safety escort services and minor vehicle assistance.
  • Our inpatient unit is locked at all times and all visitors must call in to the nurses’ station to be admitted. The hospital is locked between the hours of 4:30 p.m. and 6 a.m., during which time all visitors to the hospital must be buzzed in by staff. During our business hours, the entrance is staffed by our receptionist and volunteers to ensure that all visitors have checked in, and received a visitor’s badge.
  • The health of our patients and guests is also very important to us. We ask that all visitors be in good health and free of communicable diseases.
  • If you have a specific safety concern, please contact our security department at 503-241-5090.

Is there a smoking area?

Smoking is not allowed anywhere in the hospital.

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Do you have a lost and found?

The hospital does not assume responsibility for any personal items; however, our security services department maintains a lost and found for the hospital and will hold found items for 90 days. If you believe you left something at the hospital, please call our main hospital switchboard at 503-241-5090.

What are the food options at the hospital?

Our cafeteria is open seven days a week and serves breakfast, lunch and dinner. We also have vending machines on site, and are close to additional food options at Oregon Health & Science University. Learn more about Food services.

Can I use my cell phone inside the hospital?

You are welcome to use your cell phone at the hospital. Certain areas are better than others for reception. We also have free Wi-Fi available to our patients and families.

How do I make an appointment?

Please see our Appointments and admissions page for more information on scheduling an appointment.

What conditions do you treat?

At our pediatric specialty hospital, we treat kids from birth to age 18 in the areas of orthopaedics and pediatric rehabilitation and plastic surgery, including cleft lip and palate. Please see our care pages for more information.

What insurance do you accept?

Shriners Hospitals for Children — Portland accepts many types of insurance, including Medicaid. Our hospital will work with families regardless of their insurance or ability to pay. Learn more about our insurance policies.

What should I bring to our appointment?

Please remember to bring to appointments:

  • A list of current medications your child is taking
  • X-rays
  • Your child’s primary care provider’s name, address, phone and fax number
  • Insurance cards

Can I file a complaint about my experience at Shriners Hospitals for Children — Portland?

We are sorry to hear you were less than satisfied with your experience at our hospital. If you have concerns about your care, please talk to the department manager. If your concern has not been resolved, you may contact our performance improvement department by email or at 503-221-3470. Please view our Concerns, compliments and suggestions document to provide feedback on ways we can improve.

Can I host an event to raise money for your hospital or help promote your hospital through my business?

Thank you for your interest in supporting our mission! Please contact our development director, by email or phone at 971-544-3334.

Can I volunteer at your hospital?

Thank you for your interest in volunteering! Please visit our Volunteer page for information about volunteer opportunities and the application process.

Can I donate items or toys for children at the Portland Shriners Hospital?

For detailed information on donations, including a list of items we can and cannot accept, visit our Ways to give page.

Can I donate money or finances to your hospital?

You may donate securely and conveniently online. Please designate the Portland Shriners Hospital or applicable hospital department when making an online donation.

Please visit our Ways to give page for information on other ways to donate funds to our hospital.