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Medical records and insurance

Medical records and insurance

Insurance questions

At Shriners Hospitals for Children — Portland, there are no barriers to care. Patients receive the best course of care as determined by their doctors – regardless of the families' ability to pay. We accept new patients with or without insurance coverage. Any child under 18 with a medical condition within the hospital’s scope of services is eligible for treatment.

If your child is covered by private insurance or a state funding plan, such as Medicaid, the hospital will bill and accept reimbursement for services provided at our hospital. Please have your insurance information available when you call to make an appointment.

Our hospital also provides financial counseling to explore coverage options and help you navigate the cost of your child’s care. If the cost of your child’s care creates undue hardship on your family, please contact the financial counseling department at 503-221-3702.

Medical records

To request copies of your medical records, please contact health information management at 503-221-3423.

You will be asked to complete an Authorization for Disclosure of Health Information form, which we can send you by fax or email. If you prefer, you may pick up a form in person by stopping by the health information management office during our regular business hours: 8 a.m. – 4:30 p.m., Monday through Friday.

Requests for medical records take 10 to 15 business days to process upon receipt of the authorization form. There may be a 25 cents per page charge depending on the size of the request.

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