At Shriners Hospitals for Children, the health and safety of our patients, families, volunteers and staff is our top priority. With the evolving situation regarding COVID-19, we are closely monitoring updates from local health departments and the Centers for Disease Control and Prevention (CDC), and are actively following their recommendations.

What to expect at the Portland Shriners Hospital.

Appointment information – CLICK HERE! How to make an appointment at Shriners Hospitals for Children – Portland.

If you have questions or concerns regarding safety in Portland, please contact your care manager or call us 503-221-3422.

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Medical records and insurance

Medical records and insurance

Insurance questions

At Shriners Hospitals for Children — Portland, there are no barriers to care. Patients receive the best course of care as determined by their doctors – regardless of the families' ability to pay. We accept new patients with or without insurance coverage. Any child under 18 with a medical condition within the hospital’s scope of services is eligible for treatment.

If your child is covered by private insurance or a state funding plan, such as Medicaid, the hospital will bill and accept reimbursement for services provided at our hospital. Please have your insurance information available when you call to make an appointment.

Our hospital also provides financial counseling to explore coverage options and help you navigate the cost of your child’s care. If the cost of your child’s care creates undue hardship on your family, please contact the financial counseling department at 503-221-3702.

Medical records

To request copies of your own medical records, or to authorize the disclosure of your medical records to another individual or third party, you will need to complete a HIPAA compliant form and submit your request in writing to the Health Information Services (HIS) department. Note: Please be sure to complete all sections when filling out the form.

Patients, legal guardians and personal representatives with legal authority to make health care decisions on behalf of the individual may obtain medical record copies by one of two methods:

  1. Completing a Patient Request for Information form: (English) (Español), or
  2. Submitting a request to release the medical record through the Shriners Hospitals for Children Patient Portal. (Note: This process does not require completion of the form listed above.)
    • If you already have access to the Shriners Hospitals for Children Patient Portal, see instructions here.
    • If you do not yet have access to the Shriners Hospitals for Children Patient Portal, contact the Shriners Hospitals for Children registration staff or care manager at this location to request an invitation.

Third parties may obtain medical record copies by submitting an Authorization for Disclosure of Health Information form that is completed and signed by the patient and/or legal guardian: (English) (Español).

You may fax your completed form to 503-221-3713 or mail to:

Shriners Hospitals for Children — Portland
Attn: HIM Dept.
3101 SW Sam Jackson Park Road
Portland, OR 97239

Please note that a form of identification must be copied and sent along with your completed authorization. Failure to do so may result in the delay of processing your records. 

If you prefer, you may stop by and pick up an authorization form in the health information management office during our regular business hours, Monday – Friday, 7:30 a.m. – 4 p.m.

Requests for medical records may take up to 30 days to process upon receipt of the authorization form.

Please feel free to contact us with any questions.

Phone: 503-221-3423
Fax: 503-221-3713