At Shriners Hospitals for Children, the health and safety of our patients, families, volunteers and staff is our top priority. With the rapidly evolving situation regarding coronavirus disease 2019 (COVID-19), we are closely monitoring updates and alerts from local health departments and the Centers for Disease Control and Prevention (CDC), and are actively following their recommendations.

Please note that Shriners Hospitals for Children does not administer COVID-19 testing or treatment at this time. If your child has an upcoming appointment and you or your child are exhibiting a cough, fever, chills, shortness of breath or flu like symptoms, please contact your local Shriners Hospitals for Children location to reschedule the appointment.

What to expect at the Portland Shriners Hospital.

For the latest updates about COVID-19, please visit the CDC website.

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Medical records and insurance

Medical records and insurance

Insurance questions

At Shriners Hospitals for Children — Portland, there are no barriers to care. Patients receive the best course of care as determined by their doctors – regardless of the families' ability to pay. We accept new patients with or without insurance coverage. Any child under 18 with a medical condition within the hospital’s scope of services is eligible for treatment.

If your child is covered by private insurance or a state funding plan, such as Medicaid, the hospital will bill and accept reimbursement for services provided at our hospital. Please have your insurance information available when you call to make an appointment.

Our hospital also provides financial counseling to explore coverage options and help you navigate the cost of your child’s care. If the cost of your child’s care creates undue hardship on your family, please contact the financial counseling department at 503-221-3702.

Medical records

To request a copy of you or your child’s medical records please download and complete the Authorization for Disclosure of Health Information form.

You may fax your completed form to 503-221-3713 or mail to:

Shriners Hospitals for Children — Portland
Attn: HIM Dept.
3101 SW Sam Jackson Park Road
Portland, OR 97239

Please note that a form of identification must be copied and sent along with your completed authorization. Failure to do so may result in the delay of processing your records. 

If you prefer, you may stop by and pick up an authorization form in the health information management office during our regular business hours, Monday – Friday, 7:30 a.m. – 4 p.m.

Requests for medical records may take up to 30 days to process upon receipt of the authorization form.

Please feel free to contact us with any questions.

Phone: 503-221-3423
Fax: 503-221-3713
Email