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news News Wednesday, October 23, 2019 Wednesday, October 23, 2019 4:42 PM - Wednesday, October 23, 2019 4:42 PM

Recognizing Healthcare Quality Week

Recognizing Healthcare Quality Week

Healthcare Quality Week, brought to you by the National Association for Healthcare Quality, is dedicated to celebrating the contributions that hospital staff have made to improve health care quality for patients. To honor Healthcare Quality Week, the Portland Shriners Hospital leadership would like to congratulate every employee who works hard to deliver the highest quality care to every patient! In addition, we’d like to highlight our performance improvement team, who leads our efforts to improve the care we provide.

The performance improvement (PI) team, comprised of three members (PI director, clinical outcomes coordinator and PI specialist), aims to improve the patient experience by creating and executing on improvement initiatives to ensure that the Portland Shriners Hospital is meeting regulatory standards and maintaining accreditation. Functions of the department include investigating any potential patient satisfaction or safety issues and bringing them to resolution, monitoring performance feedback provided by our patients, collecting data around clinical performance and quality measures, and identifying trends and opportunities for improvement.

Recently, the Portland Shriners Hospital received renewed accreditation from The Joint Commission, a process overseen by the PI department. The Joint Commission is an accrediting organization that conducts periodic surveys of hospitals and health care organizations on behalf of the Centers for Medicare and Medicaid Services (CMS), to ensure that health care facilities are meeting and exceeding certain performance standards. Areas evaluated by The Joint Commission include the physical building itself, safe medication practices, patient care and treatment, infection prevention and control, patient rights and responsibilities, and the role of hospital leadership in ensuring safe and high-quality patient care.

Ultimately, the PI department functions to serve our patients. "Our focus is to make sure that our patients receive the highest quality and safest care possible,” shared Performance Improvement Director Sandi. Please join us in celebrating not only Healthcare Quality Week, but also the commitment of our PI team and the Portland Shriners Hospital staff to continually improving the care that we provide!

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