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Outcomes

Outcomes

Patient and family experience

Shriners Hospitals for Children strives to deliver an exceptional experience for our patients and families. Our caregivers provide the highest quality and compassionate care to children with specialized health care needs. Shriners Hospitals for Children has been nationally recognized by Press Ganey Associates for excellence in patient satisfaction.

Shriners Hospitals for Children — Portland consistently ranks in the top decile among pediatric facilities for patient and family satisfaction. The Portland Shriners Hospital ranked in the 95th percentile among pediatric hospitals nationwide for willingness to recommend inpatient services in 2016.

What our patients and families are saying about us:

“The staff at Shriners worked very well as a team and we feel very blessed that our son had the people to make his stay here as comfortable as possible.” – November 2016

“We were blown away by the friendliness of every person we encountered at Shriners. We have never seen anything like it!” – January 2017

“I will recommend this facility to anyone who needs pediatric specialty care. So far, we have had a wonderful experience and look forward to coming here for a long time!” – January 2017

Patient satisfaction metrics

Inpatient services – October 1, 2016 – March 31, 2017

Graph

(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100,
the average score of respondents when asked if they would recommend our hospital to others.)

Inpatient services – October 1, 2016 – March 31, 2017

Graph

(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100,
the average score of respondents when asked if they would recommend our hospital to others.)

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