At Shriners Hospitals for Children, the health and safety of our patients, families, volunteers and staff is our top priority. With the evolving situation regarding COVID-19, we are closely monitoring updates from local health departments and the Centers for Disease Control and Prevention (CDC), and are actively following their recommendations.

What to expect at the Portland Shriners Hospital.

Appointment information – CLICK HERE! How to make an appointment at Shriners Hospitals for Children – Portland.

If you have questions or concerns regarding safety in Portland, please contact your care manager or call us 503-221-3422.

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Outcomes

Outcomes

Patient and family experience

Shriners Hospitals for Children strives to deliver an exceptional experience for our patients and families. Our caregivers provide the highest quality and compassionate care to children with specialized health care needs. As a testament to this quality, Shriners Hospitals for Children — Portland was awarded the 2020 Guardian of Excellence Award for Patient Experience in Inpatient Pediatric by Press Ganey Associates. Press Ganey honors hospitals nationally with this award that have reached the 95th percentile for patient experience, employee or physician engagement, or clinical quality performance.

Shriners Hospitals for Children — Portland consistently ranks in the top decile among pediatric facilities for patient and family satisfaction. In 2019, the Portland hospital ranked in the 93rd percentile among comparable pediatric hospitals for willingness to recommend inpatient services, and in the 95th percentile for overall satisfaction with outpatient pediatric services.

What our patients and families are saying about us:

  • “Every experience at Shriners [Hospitals] has been very impressive. We've never waited. Everyone has been kind. It's been a great experience.” – Jan. 2020
  • "Everyone we had contact with was so friendly and very caring. It was a refreshing to be cared for in a stressful time.” – March 2020
  • “I could cry just thinking about how well cared for we were. Everyone was so friendly, and we were frequently asked if we needed anything and offered information and services without even asking.” – May 2020

2019 Annual Outcomes Report 

Shriners Hospitals for Children — Portland is committed to providing excellent pediatric orthopaedic care for all children in the Pacific Northwest. Offering value-driven, patient-centered care as well as research and education, we are a destination for families seeking premiere pediatric orthopaedic care. We are committed to advancing treatments that improve patient outcomes and provide value, even beyond our four walls. To view the Portland Shriners Hospital’s 2019 Annual Outcomes Report, click the link below and learn more about our commitment to quality, patient safety and public reporting.

2019 Annual Outcomes Report

Patient satisfaction metrics

Inpatient services: January 1, 2019 – December 31, 2019

 Press Ganey results

(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100, the average score of respondents when asked if they would recommend our hospital to others.)

Press Ganey results

(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100, the average score of respondents when asked to rate the overall experience for inpatient services.)

Outpatient services: January 1, 2019 – December 31, 2019

 Press Ganey results

(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100, the average score of respondents when asked if they would recommend our hospital to others.)

Press Ganey results

(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100, the average score of respondents when asked to rate the overall experience for outpatient services.)