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Appointments and admissions

Appointments and admissions

Appointments and admissions

First-time patients

Most children who receive care at the Northern California Shriners Hospital are referred by their pediatrician or primary care doctor. However, parents may also contact the hospital directly to request that their child be seen by one of our specialists. Your referral coordinator will partner with you to gather the necessary information to allow our physician leadership to evaluate whether your child can benefit from our care. Your file will be reviewed and an appointment scheduled as appropriate. All care is provided regardless of the families' ability to pay.

To request an appointment, call our Patient Referral Center: 916-453-2191

Outpatient clinic patients

Have you been seen at our hospital before and need to connect with our outpatient clinic?

Schedule, reschedule or cancel a follow-up clinic appointment: 916-453-2180

Surgery patients

If you have questions about your scheduled surgery or the admission process, please call:

Same day surgery: 916-453-2204
Surgery scheduler: 916-453-2100

Who is eligible for treatment?

Admission is based on age and diagnosis. Any child up to the age of 18 is eligible for care, as long as the child’s condition is within the scope of services provided.

What happens if we are accepted for care?

As the parent or guardian of a new patient, you will receive a packet of information in the mail that includes the following items:

  • A letter noting the initial appointment date and time. The letter also will include the name and telephone number of the person to contact at the hospital if you have questions about your first visit
  • Several pre-registration forms
  • A checklist of things to bring on your first visit
  • A map and directions to the hospital
  • A listing of our affiliated Shrine temples (chapters) that provide transportation to the hospital

What happens if we are not accepted for care?

Our patient services coordinator will call you directly if your child’s condition is not within the scope of services provided at our Northern California Shriners Hospital. If we are unable to reach you by telephone, you will receive a letter in the mail.

What should I bring to my first appointment?

You will need to bring several documents to your first appointment. Please use this checklist when preparing for your first appointment:

  • Condition of acceptance: You should receive a copy of this form along with your initial appointment letter. The form must be signed by a parent/guardian and witnessed by someone age 18 or older. By signing this form you are giving Shriners Hospitals for Children permission to treat your child.
  • Applicable legal documents: Please bring any legal documents pertaining to custody, divorce, separation, adoption or name change of a parent or child.
   
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