At Shriners Hospitals for Children, the health and safety of our patients, families, volunteers and staff is our top priority. With the rapidly evolving situation regarding coronavirus disease 2019 (COVID-19), we are closely monitoring updates and alerts from local health departments and the Centers for Disease Control and Prevention (CDC), and are actively following their recommendations.

Please note that Shriners Hospitals for Children does not administer COVID-19 testing or treatment at this time. If your child has an upcoming appointment and you or your child are exhibiting a cough, fever, chills, shortness of breath or flu like symptoms, please contact your local Shriners Hospitals for Children location to reschedule the appointment.

Shriners Hospitals for Children — Northern California visitor information.

For the latest updates about COVID-19, please visit the CDC website.

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Medical records and insurance

Medical records and insurance

Medical records

To request copies of your medical record please contact:

Health information services: 916-453-2164

You will be asked to complete an authorization for disclosure of health information form, which we can send you by fax or email. If you prefer, you may pick up a form in person by stopping at the health information services office during our regular business hours – 7:30 a.m. – 5:30 p.m., Monday – Friday.

Requests for copies take 10 to 15 business days to process upon receipt of the authorization form. There can be a 25-cents per page charge depending upon the size of the request.

Insurance questions

At Shriners Hospitals for Children — Northern California, there are no barriers to care. Doctors determine the course of care and all care is provided regardless of the families' ability to pay. When families do have insurance, the hospital will accept payment from insurance providers. However, insurance coverage is not a criteria for care. Any child under age 18 with a medical condition that is within the scope of services provided is eligible for care.

For insurance related questions, please call 916-453-2142.

Contracted insurers include, but are not limited to:

  • Aetna Health Management (PPO)
  • Anthem Blue Cross (PPO, AIM, Healthy Families & MCMCP, Covered California)
  • Blue Shield of California (HMO, PPO, Covered California)
  • Cigna (HMO, PPO)
  • California Health and Wellness
  • Coventry/First Health (PPO)
  • Dignity Health
  • Employee Health Systems (EHS)/Synermed
  • Health Net of California (PPO)
  • Hills Physician Medical Group
  • Humana
  • MediCal
  • Molina Healthcare
  • Multiplan
  • Partnership
  • Rivercity Medical Group
  • TRIWEST (administered by UHC and formerly Tricare)
  • United Healthcare/UHC (PPO)