At Shriners Hospitals for Children, the health and safety of our patients, families, volunteers and staff is our top priority. With the rapidly evolving situation regarding coronavirus disease 2019 (COVID-19), we are closely monitoring updates and alerts from local health departments and the Centers for Disease Control and Prevention (CDC), and are actively following their recommendations.

Please note that Shriners Hospitals for Children does not administer COVID-19 testing or treatment at this time. If your child has an upcoming appointment and you or your child are exhibiting a cough, fever, chills, shortness of breath or flu like symptoms, please contact your local Shriners Hospitals for Children location to reschedule the appointment.

What to expect at Shriners Hospitals for Children — Salt Lake City.

For the latest updates about COVID-19, please visit the CDC website.

Skip to navigation

What we're up to

news News Friday, March 13, 2020 Friday, March 13, 2020 2:34 PM - Friday, March 13, 2020 2:34 PM

COVID-19 (coronavirus): What to expect at the Salt Lake City Shriners Hospital

COVID-19 (coronavirus): What to expect at the Salt Lake City Shriners Hospital

The health and safety of our patients, families and staff is our highest priority at Shriners Hospitals for Children — Salt Lake City. The hospital’s COVID-19 task force is working closely with public health and emergency preparedness officials to ensure that the hospital has the most up-to-date information and most comprehensive and proactive plan in place to help keep the hospital safe and do our part to reduce the spread of the virus.

That’s why patients and visitors will see many changes at the hospital effective immediately, until further notice, in order to ensure everyone’s protection:

  • The hospital remains open to a more limited, prioritized list of patients.
    • We have canceled all elective surgeries through 3/27/20, including surgeries for international patients and continuing stay patients.
    • Our medical team and department leaders are assessing the urgency of each patient’s care and prioritizing accordingly. We are attempting to postpone all non-urgent clinic appointments. You will receive a call from the department in which you are scheduled to discuss your appointment. You will receive follow-up communications as soon as possible to reschedule your appointment.
    • We may determine that your child’s appointment is time-sensitive but that an in-person appointment is not necessary. If that is the case, you may receive instructions on how to conduct the appointment virtually.
      • For those appointments we determine to be time-sensitive, such as clubfoot clinic appointments, we are limiting visitors to the hospital and ask that each patient bring only one accompanying parent or caregiver. Please do not bring siblings to appointments. In surgical cases, consent for the non-accompanying parent will be conducted by phone.
  • Clinical staff are conducting screenings in front of our main entrance before visitors enter the building to determine eligibility for entrance.
    • All visitors who enter the building for services must be well and not experiencing flu-like signs and symptoms. All visitors will be screened for the following symptoms before entering the building:
      • Fever (clinical staff will be checking temperatures)
      • Cough
      • Shortness of breath
      • Recent close contact with a COVID-19 patient
      • Recent travel to an area where COVID-19 is active
  • We are also screening all workplace personnel daily for symptoms and potential exposure, and requiring that employees practice social distancing in the workplace, staying three feet apart when possible, particularly in the cafeteria and other common areas. We are adhering to strict policies for our workforce to stay home if they are ill.
  • Once inside our facility, clinical staff will guide visitors in proper hand-hygiene before proceeding to their appointment.
  • If parents or caregivers exhibit any symptoms, they will be kindly asked to leave and reschedule the appointment. Appointments may be rescheduled for 14 days following the cessation of symptoms.
  • If you have an upcoming appointment and would like to discuss any symptoms you or your child may be experiencing, or have any other questions regarding your child’s appointment, please call 801-536-3777, or 801-536-3778, option 3.
  • New patient referrals continue to be accepted through our toll-free referral line at 800-314-4283, FAX 801-536-3521 or email referrals@shrinenet.org
    • Appointments will be scheduled at the soonest available time, with priority given to time-sensitive care, including but not limited to: urgent fracture care, possible bone infections and surgeries dependent on a specific period of childhood growth.
  • In recognition of Utah Gov. Gary Herbert’s 3/12/20 recommendation to restrict gatherings of 100 people or more, we have canceled all public events on hospital premises through May 31. This includes the 4/2/20 Easter Egg Hunt.
    • Prior to the recommendation, our hospital had already canceled outreach clinics requiring hospital staff to travel, and all other non-essential business travel for the next three months. In addition, we are limiting hospital traffic by encouraging a portion of our workforce to work remotely and canceling all non-urgent in-person meetings and utilizing teleconferencing whenever possible.
  • In order to limit hospital traffic, we have temporarily suspended hospital tours and all volunteer positions (except select van drivers) until further notice.
  • We are not accepting gifts in-kind through April 30, 2020, at which point we will re-evaluate our position to determine the best and safest course of action.
  • The hospital custodial staff is always diligent about cleanliness. Even so, they are spending increased time sanitizing the hospital, with particular attention to high touch areas.

We also urge all patients, families, staff and supporters to do your part to help reduce the spread of disease by using these easy, preventive actions:

As this is a fluid situation, we are continually monitoring our processes and policies and procedures are likely to change.

Thank you for your patience and cooperation.

Updated: 3/23/2020