At Shriners Hospitals for Children, the health and safety of our patients, families, volunteers and staff is our top priority. With the evolving situation regarding COVID-19, we are closely monitoring updates from local health departments and the Centers for Disease Control and Prevention (CDC), and are actively following their recommendations.

If your child has an upcoming appointment, please contact your local Shriners Hospitals for Children location.

What to expect at Shriners Hospitals for Children — Salt Lake City.

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news News Friday, March 13, 2020 Friday, March 13, 2020 2:34 PM - Friday, March 13, 2020 2:34 PM

COVID-19 (coronavirus): What to expect at the Salt Lake City Shriners Hospital

COVID-19 (coronavirus): What to expect at the Salt Lake City Shriners Hospital

The health and safety of our patients, families and staff is our highest priority at Shriners Hospitals for Children — Salt Lake City. The hospital’s COVID-19 task force is working closely with public health and emergency preparedness officials to help keep the hospital safe and do our part to reduce the spread of the virus.

COVID-19 has changed how we do some things. But we are still here, providing the most amazing care anywhere. Throughout this crisis, we have remained open at a reduced capacity, providing critical services to our families. While closely following the guidance of local and national public health and government recommendations, we are carefully expanding clinics to serve more children. Please call us with any questions regarding scheduling at 801-536-3564. Read more about our commitment to continuing to serve families during this time.

Patients and visitors will see many changes at the hospital to help ensure everyone’s protection:

  • Shriners Hospitals for Children — Salt Lake City is now offering Fast Track Video Visits for new and existing patients. The newly available telehealth platform throughout Shriners Hospitals for Children is one of numerous ways the health care system is responding to the coronavirus pandemic. Video visits help to comply with public health and government recommendations, and decrease potential risk of COVID-19 exposure. Read more about Fast Track Video Visits.
  • We are limiting visitors to the hospital. Patients may bring one or two accompanying parents or caregivers; however, please do not bring siblings to appointments, with the exception of nursing infants. In surgical cases, if only one parent attends, we will obtain consent from the non-accompanying parent by phone.
  • Hospital staff are conducting extensive screenings in front of our main entrance before visitors enter the building to determine eligibility for entrance. All visitors who enter the building for services must be well. All visitors are screened for the following before entering the building:
    • Do you or anyone in your household have any of the following symptoms?
      • Sore throat.
      • Fever (clinical staff will be checking temperatures).
      • Cough.
      • Shortness of breath.
      • Chills.
      • Repeated shaking.
      • Muscle aches or pain.
      • Headaches.
      • New loss of taste or smell.
      • Any other illness symptoms.
    • Have you had recent close contact with a person confirmed positive for COVID-19, a person with pending COVID-19 test results or a person currently in self-quarantine?
    • Have you traveled outside of Utah in the last 14 days?
  • If parents or caregivers exhibit any symptoms, they will be kindly asked to leave and reschedule the appointment. Appointments may be rescheduled for 14 days following the cessation of symptoms.
  • If you have an upcoming appointment and would like to discuss any symptoms you or your child may be experiencing, or have any other questions regarding your child’s appointment, please call 801-536-3777, or 801-536-3778, option 3.
  • We are also screening all workplace personnel daily for symptoms and potential exposure, and requiring that employees practice physical distancing in the workplace, particularly in the cafeteria and other common areas. We are adhering to strict policies for our workforce to stay home if they are ill, and regulating staff travel.
  • Once inside our facility, screeners will ensure all individuals entering the building (including patients, parents/caregivers and staff) are wearing a mask. If an individual does not have a mask, we will provide a mask.
  • Staff will also guide all visitors in proper hand hygiene before proceeding to their appointment or workspace.
  • We continue to accept new patient referrals through our toll-free referral line at 800-314-4283, FAX 801-536-3521 or email
  • We have canceled all hospital-sponsored public events on hospital premises through August. In addition, we have temporarily suspended hospital tours and all volunteer positions until further notice to limit hospital traffic.
  • After a temporary suspension, we are again accepting gifts-in-kind (with the exception of stuffed animals). Home-made cloth face coverings are welcomed in light of CDC recommendations to wear cloth face coverings in public settings where other social distancing measures are difficult to maintain. Donated home-made cloth face coverings will only be used by non-clinical staff in our facility, and by parents and caregivers of patients. This helps preserve personal protective equipment (PPE) for our clinical providers. We properly launder donated home-made cloth face coverings before distribution; however, please note – all materials used in making the mask must be NEW and not recycled.
    • For information on how to make a home-made sewn cloth face covering, visit here. Please use latex-free elastic or fabric ties, and pre-wash the fabric so the masks do not shrink when laundered. To coordinate in-kind donations and delivery of home-made cloth face coverings, please call 801-536-3632 or email
  • This is a critical time for private donations. The probable negative effects of the virus on our patient family’s employment or financial well-being should not become a barrier in their child’s future care. It is through private donations that these families can continue to care for their children, regardless of their ability to pay. Donors can give online (select Location: Salt Lake City) or contact Nathan Clark at or 801-842-6804. Thank you for your donations if you’re in a position to help.
  • The hospital custodial staff is always diligent about cleanliness. Even so, they are spending increased time sanitizing the hospital, with particular attention to high-touch areas.
  • The Utah Department of Health website provides a page with related mental health/crisis hotlines. This web page has a wealth of other educational information about coping with stress and talking to your children/adolescents about coping with stress.
  • We also urge all patients, families, staff and supporters to do your part to help reduce the spread of disease by using these easy, preventive actions:

We are continually monitoring our processes, and procedures will continue to change. Thank you for your patience and cooperation. Our team is dedicated to continue providing essential care for the children we serve during this crisis.

Updated: 6/1/2020