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Patient services

Patient services

Patient services

The patient is the most important person at Shriners Hospitals for Children — Salt Lake City and is always at the center of everything we do. Throughout our many years of providing exceptional pediatric orthopaedic care, the cornerstone of our success has been our multidisciplinary team effort and partnership with the child and parent/guardian. From morning bedside rounds with all disciplines represented to weekly planning meetings and follow-up calls, our team works collaboratively, professionally and passionately together to care for the children entrusted to us.

Our nurses, therapists, pharmacists, nutritionists, educators, clinical specialists, physicians and students enjoy a rich and highly desirable practice environment. Care is continuously improved through staff education, the relationships that staff have with the patient and family, collaboration within the interdisciplinary team, staff participation in care-related committees, research findings and evaluation of care through performance improvement activities. Our patient care services leaders are hands-on, visible and exceptional leaders supporting their staff to provide the very best possible care.

Care management

Our care managers support alignment of our clinical care with evidence-based best practices to facilitate positive patient outcomes. All of our care managers are highly educated registered nurses and social workers with specialty certification in care management. Their primary goal is to improve access to services, provide coordinated entry into our system, ensure proactive pre-admission and discharge planning, and prevent fragmentation and duplication of services. Our care managers are also the main point of contact between primary care doctors and the hospital to manage care, health and developmental transitions with outside providers and resources. Care managers are part of the physician-based team assigned to every patient, including a physician and certified medical assistant, with support from child life and social work staff. For more information about our care management department, call 801-536-3777.

Child life

Child life therapy is utilized as part of family-centered care to reduce the stresses associated with staying in the hospital and to teach patients coping skills through offering opportunities to play, learn and interact with others in an emotionally and socially safe environment. Play experiences help children express fears and misconceptions of hospitalization and medical procedures. In our busy outpatient clinic, an important practice the child life specialist contributes is using diversion to help children cope with stressful situations. For inpatient children, the child life specialist strives to enhance the patient's understanding of medical procedures and diagnoses using age-appropriate techniques. Services include procedural support, pain management techniques, pre-op teaching prior to surgery, group activities, stress reducing activities such as computer games, and age-appropriate education for patients, siblings and family members about upcoming procedures and hospital visits.

Family-centered care

The Salt Lake City Shriners Hospital practices family-centered care that embraces the whole family. Parents and caregivers are brought into the care team from the beginning and have resources available to them ranging from social services to support groups and patient care education. We strive to support families in their natural caregiving roles, by building upon their unique strengths, recognizing their individuality and respecting their different methods of coping. The collaboration and expertise of the staff with patients and families enables the team to devise a treatment plan that will provide optimal healing and recovery. Outcomes are maximized as patients receive most, if not all, services right here at Shriners Hospitals for Children — Salt Lake City.

Nursing

Nursing at Shriners Hospitals for Children — Salt Lake City is committed to excellence in every interaction with each patient and family. Throughout the last 90 years, high-quality nursing care has contributed to our reputation as a leader in pediatric orthopaedics. When caring for patients in the inpatient, outpatient or surgical setting – safe, compassionate, family-centered care is our top priority. We have a very low nurse-to-patient ratio that allows nursing care to meet the individualized medical and emotional needs of each patient and family.

Nurses at the Salt Lake City Shriners Hospital love what they do and strive to continually uphold the high standards that have defined our care. Ongoing quality improvement initiatives and continuing education opportunities for nursing staff aim to ensure practice that is evidence-based and current. In addition to providing expert care at the bedside, Shriners Hospitals for Children nurses share their knowledge by participating in local and international outreach activities.

Nutritional services

Nutritionists play a vital role in the recovery of orthopaedic patients, as diet is crucial to the healing process. Specialized nutrition or nutrition supplements are often needed to help children heal and fight off infections.

At Shriners Hospitals for Children — Salt Lake City, the nutritionists help to assess proper growth and nutrition status for orthopaedic patients. Because of their condition, many of our kids need vitamin and mineral supplementation to strengthen their bones to prevent fractures and to grow properly. In addition, nutrition counseling to maintain a healthy weight and energy balance is provided. 

Another way nutritional services helps patients is through our summer camp and ongoing research study called Shriners Nutrition and Activity Program (SNAP).

Outreach clinics

Outreach clinics take place in Denver, Colorado; Phoenix, Arizona; and El Paso, Texas; with a skilled team traveling to provide direct care to children. Outreach clinics provide the same excellent quality care provided at the Salt Lake City Shriners Hospital, only closer to your home. We bring a team of orthopaedists, nurses, orthotics and prosthetic staff to assess and evaluate your child's orthopaedic needs. If it is determined that your child will need surgery, travel to the Salt Lake City Shriners Hospital will be necessary, but the team can help you make all the arrangements while you are at the clinic.

To find out when the next outreach clinic in your area will be or to schedule an appointment, please call 801-536-3564 or 800-313-3745.

Recreation therapy

Recreation therapy is designed to help patients acquire knowledge, skills and attitudes needed for independent activities, adjustment in the community, decision-making and appropriate use of free time to promote a more positive leisure lifestyle. The recreation therapist provides leisure education that is age and developmentally appropriate and works with children in both individual and group settings to build these new skills. Services may include introduction and exploration of various types of leisure activities, assessments and referrals, arts and crafts, and diagnosis-specific playgroups and camps. Recreation therapy also strives to assist parents by connecting them to a peer support community of other parents facing similar challenges. Learn more about recreation therapy and our comprehensive therapy services department.

Telehealth

Our telehealth program allows patients a way to access our skilled medical team without traveling to Salt Lake City, through the use of technology. A telehealth mobile cart connects physicians at Shriners Hospitals for Children — Salt Lake City with partnering medical facilities. Telehealth sites are in Rock Springs, Wyoming; Idaho Falls, Idaho; and Phoenix, Arizona. Primary telehealth goals are to increase patient access and decrease travel time, cost and missed school and work.

   
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