Skip to navigation

Frequently asked questions

Frequently asked questions

How do I make an appointment?

For first-time appointments, simply call our toll-free number at 800-830-0606. If you are a current patient, call our clinic scheduler at 318-226-3313. If you receive our voicemail, please leave a message and state your return number clearly, so that we may call you back promptly.

What conditions do you treat?

At our specialty hospital, we treat kids from birth to age 18 in the areas of orthopaedics, and cleft lip and palate. Some of the conditions we treat:

  • Cleft lip and palate
  • Diseases of the bones, joints and muscles
  • Dysplasia of the bones and joints
  • Fractures and orthopaedic injuries
  • Hip, hand and foot disorders
  • Leg length discrepancy
  • Limb differences
  • Orthopaedic conditions associated with cerebral palsy
  • Osteogenesis imperfecta
  • Scoliosis (curvature of the spine) and other spinal deformities
  • Spina bifida
  • Sports injuries

What insurance do you accept?

Shriners Hospitals for Children — Shreveport accepts many types of insurance, including Medicaid, and will work with all families regardless of their insurance or ability to pay. For more information, or if you have additional questions, please call our financial counselor at 318-226-4286.

What should I bring to our appointment?

Please remember to bring to appointments:

  • Insurance card
  • Primary care physician’s or clinic’s name and address
  • Referring physician’s name and address
  • Medication and dosages list (including over-the-counter and herbal) your child is currently taking
  • Test results, X-rays or any other records completed after your medical records were sent
  • Any orthotic or prosthetic devices your child currently uses

Can I file a complaint about my experience at Shriners Hospital for Children — Shreveport?

We are sorry to hear you were less than satisfied with your experience at our hospital. If you have concerns about your care, please ask to speak with the department manager. Please view our Concerns, Compliments and Suggestions document for more information on providing feedback to help us improve.

Can I host an event to raise money for your hospital or help promote your hospital through my business?

Thank you for your interest in supporting the valuable mission of Shriners Hospital for Children — Shreveport. Please visit the Ways to give page for more information.

Can I volunteer at your hospital?

Thank you for your interest in volunteering. Please visit the Volunteer page for more information.

Can I donate items or toys for children at the Shreveport Shriners Hospital?

Donations of new toys, new stuffed animals, new clothing and other items are welcome and appreciated. Please visit the Ways to give page for more information.

Unfortunately, we cannot accept:

  • Used toys
  • Used car seats
  • Used clothes
  • Diapers
  • Decorative hanging quilts
  • Any items that contain rubber or latex

You may donate securely and conveniently online. Please designate the Shreveport Shriners Hospital or applicable hospital department when making an online donation.

You may also contact Jill Burda by email or at 318-226-3304. She can help you learn more about a variety of financial and investment opportunities that support the valuable work of Shriners Hospital for Children — Shreveport.

How do I become a Shriner?

Shriners International is a fraternity based on fun, fellowship and the Masonic principles of brotherly love and truth. Learn more.

What is Shriners Hospitals for Children?

Our unique health care system, which has 22 locations in the U.S., Canada and Mexico, is dedicated to improving the lives of children by providing pediatric specialty care, conducting innovative research and offering outstanding teaching programs for medical professionals. All care and services are provided regardless of the families’ ability to pay.

What criteria determine a child’s eligibility for care at Shriners Hospitals for Children?

Children up to age 18 are eligible for care at Shriners Hospitals for Children if there’s reasonable possibility they can benefit from the specialized services available. Acceptance is based solely on a child’s medical needs.

What is Shriners International?

The worldwide organization is a fraternity based on fun, fellowship and the Masonic principles of brotherly love, relief and truth. There are nearly 200 Shrine temples (chapters) located throughout the world. Learn more.