At Shriners Hospitals for Children, the health and safety of our patients, families, volunteers and staff is our top priority. With the rapidly evolving situation regarding coronavirus disease 2019 (COVID-19), we are closely monitoring updates and alerts from local health departments and the Centers for Disease Control and Prevention (CDC), and are actively following their recommendations.

Please note that Shriners Hospitals for Children does not administer COVID-19 testing or treatment at this time. If your child has an upcoming appointment and you or your child are exhibiting a cough, fever, chills, shortness of breath or flu like symptoms, please contact your local Shriners Hospitals for Children location to reschedule the appointment.

For the latest updates about COVID-19, please visit the CDC website.

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Medical records and insurance

Medical records and insurance

Medical records

To request copies of your medical record, please contact our health information services staff at 318-226-4268, or fax your request to 318-424-4561.

You will be asked to complete an Authorization for Disclosure of Health Information form or we can send it to you by fax, email or mail.

Requests for records usually take less than two weeks to complete, but sometimes, depending on the size of the records, it may take as long as 30 days. Depending on the nature of the records request, processing and printing fees may apply.

Insurance questions

Shriners Hospitals for Children — Shreveport's patient financial services are available from 7 a.m. – 4 p.m., Monday through Friday. Our staff can provide assistance with questions about insurance, costs and coverage. We accept all insurance types and companies. No insurance? No problem. We care for all patients regardless of their families' ability to pay for services.

Patient financial services

318-226-4286 (Monday–Friday)

Insurance referral coordinator (patient referrals)

318-226-3314

Registration and scheduling department

If your name, address, telephone number or insurance coverage has changed, please call the registration and scheduling department at 318-226-3313.