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Frequently asked questions

Frequently asked questions

Frequently asked questions

How do I make an appointment?

To make an appointment, call our referral coordinator at 509-623-0431. If you receive our voicemail, please leave a message and state your return number clearly, so that we can call you back promptly.

What conditions do you treat?

At our specialty hospital, we treat children from birth to age 18 in the area of orthopaedics, regardless of the families' ability to pay. Some of the conditions we treat:

What insurance do you accept?

Shriners Hospitals for Children is included on most major health insurance plans: Premera Blue Cross/Blue Shield, Molina Healthcare, Group Health, Aetna, TRICARE West, First Choice Health Network, Cigna and others.

What if I don't have insurance?

Shriners Hospitals for Children — Spokane provides orthopaedic inpatient and outpatient services for children up to age 18, regardless of the families' ability to pay.

What should I bring to the appointment?

Please remember to bring:

  • Special shoes, braces, crutches, prosthesis, wheelchairs
  • Deodorant and shaving equipment, if necessary
  • Toothbrush, toothpaste and other daily hygiene articles
  • Favorite blanket, pillow, toy, music
  • School books, current assignments and needed supplies
  • Current vaccination records
  • A list of current medications, dosage and times to take
  • Your doctor’s name, address and phone number
  • Insurance card
  • Patient Instruction Sheet
  • Completed health history forms found in your new patient packet
  • Parent/guardian photo identification and insurance card (if applicable)
  • Parent/guardian – state law requires all children under age 18 be accompanied by their legal guardian

Can I offer feedback about my experience at Shriners Hospitals for Children — Spokane?

We value your comments and welcome you to let us know about your experience in our hospital. Your family’s feedback about Shriners Hospitals for Children — Spokane is vital to our success. Please email us your comments. Thank you for your input. Your opinion really does matter! Please view our Concerns, Compliments and Suggestions document for more information on providing feedback to help us improve.

Can I host an event to raise money for your hospital or help promote your hospital through my business?

Thank you for your interest in supporting the valuable mission of Shriners Hospitals for Children — Spokane. Please visit the Ways to give page for more information.

Can I volunteer at your hospital?

Thank you for your interest in volunteering. Please visit the Volunteer page for more information.

Can I donate items or toys for children at the Spokane Shriners Hospital?

Yes, and we welcome the donations of specific kinds of toys and other items we need for our patients! Unfortunately, we cannot accept:

  • Used toys
  • Used car seats
  • Used clothes
  • Diapers
  • Decorative hanging quilts
  • Any items that contain rubber or latex

To see a list of the items we can accept, and the process for making your donation, please visit the Ways to give page.

Can I donate money or finances to your hospital?

You may donate securely and conveniently online. Please designate the Spokane Shriners Hospital or applicable hospital department when making an online donation.

You may also contact Angelique Heinzen, development director, at 509-744-1242 or by email. She can help you learn more about a variety of financial and investment opportunities that support the valuable work of Shriners Hospitals for Children — Spokane.

How do I become a Shriner?

Shriners International is a fraternity based on fun, fellowship and the Masonic principles of brotherly love and truth. Learn more about becoming a Shriner.

What is Shriners Hospitals for Children?

Our unique health care system, which has 22 locations in the U.S., Canada and Mexico, is dedicated to improving the lives of children by providing pediatric specialty care, conducting innovative research and offering outstanding teaching programs for medical professionals. All care and services are provided regardless of the families’ ability to pay.

What criteria determine a child’s eligibility for care at Shriners Hospitals for Children — Spokane?

Children up to age 18 are eligible for care at Shriners Hospitals for Children — Spokane if there is a reasonable possibility that they can benefit from the specialized services available.

What is Shriners International?

The worldwide organization is a fraternity based on fun, fellowship and the Masonic principles of brotherly love, relief and truth. There are nearly 200 Shrine temples (chapters) located throughout the world. Learn more about Shriners International.

   
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