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Outcomes

Outcomes

The first seven words of the Shriners Hospitals for Children mission statement are “Provide the highest quality care to children.” To us, these are not just words – we go to great lengths to live up to this high standard.

Hospital accreditation

Shriners Hospitals for Children — Spokane is accredited by The Joint Commission.

Patient and family experience

Shriners Hospitals for Children strives to deliver an exceptional experience for our patients and families. Our caregivers provide the highest quality and compassionate care to children with specialized health care needs. Press Ganey Associates has nationally recognized Shriners Hospitals for Children for excellence in patient satisfaction.

Among pediatric hospitals nationwide, Shriners Hospital for Children — Spokane consistently ranks in the top decile among pediatric facilities for patient and family satisfaction.

What our patients and families are saying about us:

“Everyone made this difficult time extremely comfortable and all involved were exceptional!” – January 2018

“I have been in quite a few clinics and hospitals in my 50 years of life – not one of them can come close to the amazing treatment my child received at Shriners! NOT ONE!” – February 2018

“They were all amazing and made my daughter feel welcomed and taken care of. I was truly impressed and would highly recommend Shriners!” – June 2018

"Best care in the northwest!” – July 2018

“Thank you to all the amazing staff for making this experience the best overall it could have been. Keep being awesome and helping others.” – September 2018

Patient satisfaction metrics

Inpatient services: November 1, 2017 – October 31, 2018

Likelihood to recommend hospital for inpatient services chart

(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100, the average score of respondents when asked if they would recommend our hospital to others.)

Overall rating of care graph 

(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100, the average score of respondents when asked to rate the overall experience for inpatient services.)