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Patient services

Patient services

Patients and families are the most important people at Shriners Hospitals for Children — Spokane and are at the center of everything we do. Throughout our 90-plus years of providing exceptional specialty care, the foundation of our success has been our multidisciplinary team effort and partnership with the child and parent/guardian. This collaboration enables the team to devise a treatment plan that will provide optimal healing. Patient outcomes are maximized as patients receive most, if not all services at the Spokane Shriners Hospital.

Outpatient services

The outpatient clinic (OPC) consists of a clinical team, which includes nurses, certified medical assistants, physician assistants and surgeons. We can see more than 900 patients a month in the OPC. The clinic has 12 exam rooms, which includes a treatment room used for minor outpatient procedures, a cast room with two beds used for the fracture clinic, and an area for clubfoot casting/treatment, and cast application and removal.

The OPC is open Monday–Friday, 7:30 a.m.–4:30 p.m.

The outpatient department serves as the hub of hospital activity with numerous clinics housed within the department. Services are provided in our orthopaedic clinic and a walk-in fracture clinic for documented broken bones.

Other specialty clinics include:

  • Muscular dystrophy: eight times a year
  • Thoracic: six times a year
  • Hand: twice a month
  • Plastics: monthly

Staff from many disciplines, coordinated by dedicated care managers, work together to provide high-quality care for our patients and to ensure positive outcomes.

Outpatient clinic medical staff

  • Pediatric orthopaedic surgeons
  • Staff pediatrician
  • Physician assistants
  • Registered nurses
  • Physical therapists
  • Occupational therapists
  • Orthotics and prosthetic clinicians
  • Child life specialists

Outreach clinic

The Spokane Shriners Hospital has a monthly outreach clinic in central Washington for new and returning patients. The clinic is staffed by a full team of doctors, as well as nurses, medical assistants and other hospital staff. It is ultimately an extension of the outpatient clinic in the hospital. Your child can see the same expert medical staff at the clinic, as they would in the hospital. For families where travel is an obstacle, the outreach clinic removes this barrier, allowing our hospital staff to care for more children.

The Spokane Shriners Hospital medical staff treat a full spectrum of orthopaedic conditions, including fractures, at the clinic. Any surgical cases will be referred to the Spokane Shriners Hospital.

Call the number below to make an appointment to see one of the expert orthopaedic surgeons at the outreach clinic. You may call directly to the hospital appointment line or request a referral from your child's physician.

For more information, or to request an appointment, please call 888-895-5951.

Rehabilitation services

Shriners Hospitals for Children — Spokane offers a fully inclusive rehabilitation services department, including physical and occupational therapy for our patients. The specially trained therapists use innovative resources, new technology and tools to help children reach their maximum potential, improve their function and enhance their quality of life.

Orthotics and prosthetics

Pediatric Orthotic and Prosthetic Services (POPS) – Northwest, LLC, located at Shriners Hospitals for Children — Spokane, offers a full range of orthotic and prosthetic services, including upper and lower extremity prosthetic care, scoliosis bracing and a wide spectrum of orthotic services. We are truly the pediatric specialists in orthotic and prosthetic care.

A visit with our prosthetist/orthotist is about more than measurements and mechanics. It is about sharing hopes and dreams, and providing information that allows the technicians to return to the laboratory and design a perfectly fitting orthotic or prosthesis. Learn more about Pediatric Orthotic and Prosthetic Services.

Nursing

Our compassionate nursing staff has years of experience at Shriners Hospitals for Children and helps provide for the needs of each of our patients and their families. They are a critical part of the care team. The Spokane Shriners Hospital nursing staff is committed to excellence in every interaction with the patient and family. When caring for patients in the inpatient, outpatient or perioperative setting – safe, compassionate family-centered care is our top priority. Low nurse-to-patient ratios allow for nursing care that meets the individualized medical and emotional needs of each patient and family. Our nurses love what they do and strive to continually uphold the high standards that have defined our care. Ongoing quality improvement initiatives and continuing education opportunities for nursing staff aim to ensure practice that is evidence based and current.

Care management

Shriners Hospitals for Children — Spokane recognizes that a hospital visit can be a stressful time for anyone, especially for children, parents and families. This is not a time for caregivers to simply deliver medical procedures, as care must be coordinated so that it is seamless – providing confidence and comfort to patients and families.

The Spokane Shriners Hospital care coordination model is designed to deliver a family-/patient-centered approach. In this model, a coordinator proactively works on a plan of care for your child, while maintaining open lines of communication with the family and medical team. Coordinators facilitate transitions in care as your child moves between departments and finally back home. Additionally, the care coordinators connect your child with community resources, aligning the resources with patient needs.

The care coordination team consists of registered nurses and social workers. The registered nurses work with your physician to plan the care for your child. The social workers assist with transportation, housing, community resources and financial counseling, as well as patient and family resources.

Care coordination benefits you and your child by providing confidence. You will always know who to turn to when you have questions. You will get to know one person well by talking to this same person regularly, creating a level of comfort that would otherwise not be present. Ultimately, care coordination offers comfort.

Care coordinators assist by:

  • Coordinating family-centered care for your child with Shriners Hospitals for Children — Spokane and community providers, including your child’s primary care physician
  • Providing information and education about your child’s health condition and plan for care
  • Integrating inpatient and outpatient services
  • Providing information about growth and development
  • Providing information about services and resources within your child's community
  • Helping to plan future care needs
  • Helping with discharge planning

Social workers assist by:

  • Coordinating transportation and housing assistance
  • Providing financial counseling, including assistance for uninsured patients and those having difficulty paying their bill and providing assistance in navigating the state medical insurance application process
  • Providing resources, such as support groups, information on programs for disabled children, locating local counselors and informing on how to apply for social security and understanding the process,
  • Assessing your child’s and family’s emotional needs such as coping, including arranging a consult with a psychologist and conducting family meetings when appropriate
  • Being available as a support person to talk with, arranging spiritual support, assisting with conflict resolution
  • Providing information on transition services to children 14 and older, including our local teen group and Transition Camp

Radiology

The on-site radiology department is one of the many departments at the center of patient care. Simply put, you cannot treat orthopaedic issues without radiology. The people in the radiology department are truly multidisciplinary, working with many departments, including inpatient, outpatient and surgery. The radiology department has two diagnostic imaging suites, two portable X-ray machines for bedside imaging and two C-arm units used for imaging during surgical cases. Our technologists perform approximately 7,500 exams per year. The radiology department has a child-friendly environment and the technologists are skilled in making patients comfortable. You will notice child-friendly toys and features in the radiology department to help calm any fears your child might have. Our images are interpreted by our board-certified pediatric radiologists who specialize in many conditions specific to children.

Surgical services

The Spokane Shriners Hospital medical staff treats conditions ranging from serious orthopaedic issues requiring multiple surgeries, to fractures or sports injuries easily corrected through same-day surgery. The medical staff performs approximately 900 surgeries every year. The Spokane Shriners Hospital has two operating rooms. Patients prepare for surgery in a designated preoperative area. PACU, or post anesthesia care unit, is where the patient returns to recover from surgery before moving to their inpatient room.

Inpatient services

The hospital has 30 inpatient beds on the fourth floor. Rooms range from ambulatory surgery recovery rooms to semi-private rooms accommodating two patients to private, single patient rooms. All overnight rooms feature a rooming-in bed for a parent or guardian to sleep at the bedside of your child.

Family center

For many families, getting to the hospital is only part of the challenge. Once you arrive in Spokane, a place to stay while your child gets treatment can be difficult to find and expensive. Our family center helps meet this need. It is a separate building on our campus that features six hotel-styled rooms, as well as fully stocked kitchens, washers and dryers, and a TV room, at no cost to you. On average, the center is home to 30 families per month, who have loved ones undergoing surgery at the hospital. Just outside the family center is our playground and garden, where you and your child can relax and play.

Recreation therapy/child life

Recreational therapists and child life specialists are trained professionals available to help you and your child have a positive experience during your child’s hospital stay. As members of your health care team, they work directly with your child to reduce anxiety and stress during medical procedures or hospitalization.

Our therapists will prepare your child for medical procedures and surgeries, through education and play sessions. They will clearly explain what will happen in the hospital, which significantly reduces fears and anxieties. Therapists will use diversion and relaxation techniques to help your child cope with pain and/or fears, and will teach calming methods for stressful times.

Familiar and fun activities can help your child feel less anxious about their fears and concerns related to unfamiliar surroundings, people and events. Our central activity area offers toys, video and board games, art activities, movies and music to help your child feel more comfortable. We ask that a parent or responsible adult supervise your child and siblings when they are in the central activity area.

Animal assisted therapy

Through the animal assisted therapy program, furry canine friends visit patients on a weekly basis. These dogs are trained and certified through Pet Partners® Therapy Animal Program. They have had behavioral testing, veterinary exams and are accompanied by their owner/trainer.

Laboratory services

Shriners Hospitals for Children — Spokane provides testing procedures defined for our very special patient population. The laboratory maintains Clinical Laboratory Improvement Amendments (CLIA) certification under the Washington State Department of Health Medical Test Site Licensure. It is also accredited by the Joint Commission. Staffed by certified medical technologists, laboratory staff work closely with nursing and recreation therapy staff to provide a team approach to the care of our patients. We use patient comfort positioning, coping skills and planned alternative focus/distraction to perform lab sample acquisition with ease. Combining state-of-the-art laboratory testing with our electronic medical record system, our providers have immediate access to your child's test results to provide outstanding patient care.

The laboratory provides a special testing menu defined for our patient population:

  • Chemistry panels, which test for electrolytes, blood gases, calcium, kidney and liver function, blood sugar, nutritional status, as well as acute inflammatory proteins
  • Hematology panels which test for infection, anemia, inflammation and cellular clotting tests
  • Urinalysis panels which test for the presence of urinary tract infection, and kidney and liver function
  • Genetic detection for carriers of MRSA (Methicillin-resistant Staphylococcus aureus) and MSSA (Methicillin-sensitive Staphylococcus aureus)
   
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